Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) Local Management Console user interface (UI) may inaccurately display "_UNMNGD_" and/or "_UNINITIALIZED _" in the About menu after installing Microsoft Windows cumulative and security updates from or after March 12, 2019.
Dell Encryption Enterprise
Dell Data Protection | Enterprise Edition
Dell Encryption Personal
Dell Data Protection | Personal Edition
Dell Encryption Enterprise for Server
Dell Data Protection | Server Edition
v10.2.0 and Earlier
Windows Server 2008 R2
Windows Server 2012
Windows Server 2016
The Microsoft Windows cumulative and security updates from or after March 12, 2019, prevent the Dell Encryption Local Management Console UI from properly launching or displaying information on the encryption status of the device. Due to these UI issues, Opt-In (Deferred Activation) and Server Encryption will not prompt for activation data.
Devices affected by this issue will show an Encryption Client ID (formerly Shield ID) of "_UNMNGD_" and/or a Machine ID of "_UNINITIALIZED_" in the About menu of the Dell Encryption Local Management Console.
To resolve the UI issue, update Dell Encryption Enterprise or Dell Encryption Personal to 10.2.1 or later, which can be found at https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=3wtc7.
A work-around on versions prior to Dell Encryption v10.2.1 is to remove any Microsoft Windows cumulative and security updates from or after March 12, 2019 . Dell does not recommend removing patches as it may leave systems in a vulnerable state.
If you are unable to update Dell Encryption Enterprise or Dell Encryption Personal, you can confirm:
To validate product activation, in Windows Registry navigate to:
A populated DCID field indicates an activated product.
WSScan can be used to validate files that are encrypted on an endpoint. For more information, reference How to Use WSScan for Dell Data Security.
For support, US-based customers may contact Dell Data Security ProSupport at 877.459.7304, Option 1, Ext. 4310039, or via the Chat Portal. To contact support outside the US, reference ProSupport’s International Contact Numbers. For additional insights and resources, visit the Dell Security Community Forum.
Article ID: SLN316542Last Date Modified: 03/04/2020 01:45 PM