Windows STOP or Blue Screen Error During Initial Setup on Dell G3 3590, G7 7590 or G7 7790


Windows STOP or Blue Screen Error During Initial Setup on Dell G3 3590, G7 7590 or G7 7790




Symptom

Your PC may experience a Windows STOP error or blue screen error VIDEO_DXGKRNL_FATAL_ERROR or DRIVER_POWER_STATE_FAILURE during the initial setup procedure. This may occur when the PC is not connected to the AC adapter and noticed within the first 20 minutes of powering on the PC.

Affected platforms

  • Dell G3 3590
  • Dell G7 7590
  • Dell G7 7790

Solution

To resolve this issue, it is recommended to power the PC using the AC adapter of the laptop during the initial setup procedure and update the video or graphics driver and BIOS to the latest version.

Update BIOS

Warning: It is recommended that you disconnect external peripherals like external hard disk drives, printers, scanners before updating the BIOS on your Dell PC.
Warning: Dell laptop PCs must have the battery that is installed and charged to at least 10% before you begin the BIOS update. Dell recommends running the laptop PC on AC power before proceeding with the update process.
Note: To learn more about updating the BIOS on your PC, refer to the Dell knowledge-base article Dell BIOS Updates
  1. Browse to the Dell Drivers & downloads page for your PC
  2. Ensure you have selected the correct Operating System
  3. Under Category, select BIOS
  4. Locate the latest System BIOS
  5. Click Download and save the file to your PC
  6. Open File Explorer and browse to the location where the downloaded file is saved
  7. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process
  8. Your PC may restart several times to complete the BIOS update procedure

Update video or graphics driver

  1. Browse to the Dell Drivers & downloads page for your PC
  2. Ensure you have selected the correct Operating System
  3. Under Category, select Video
  4. Locate the latest Intel or NVIDIA GeForce driver applicable for your PC
  5. Click Download and save the file to your PC
  6. Open File Explorer and browse to the location where the downloaded file is saved
  7. Double-click the Intel or NVIDIA GeForce driver setup file and follow the on-screen instructions to complete the installation process
  8. Restart the PC



Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN317363

Last Date Modified: 06/10/2020 02:51 PM

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