Restore your system using Dell SupportAssist OS Recovery
Restore your system using Dell SupportAssist OS Recovery
Dell SupportAssist OS Recovery provides a recovery environment that consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts SupportAssist OS Recovery. The recovery environment enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state.
Manually formatting the hard drive of your computer deletes the SupportAssist OS Recovery environment.
Backup your data before you proceed with any of the steps below.
Perform an OS System Restore (With Data Backup)
Closed captions: English only
SupportAssist OS Recovery Options
SupportAssist OS Recovery provides you with different options to recover your system depending on the scenario you are facing.
Important: If the hard drive recovery image is corrupted or deleted this option will not be available. Newer Dell systems support BIOSConnect, a feature that allows you to recover your hard drive's recovey image.
SupportAssist OS Recovery Cloud Restore (Recommended): This option will download and install the latest version of the operating system for your system.
USB Drive with 16Gb capacity (All data in the drive will be erased)
SupportAssist OS Recovery Local Restore: This option will restore the system from the image stored in the system's hard drive.
Dell SupportAssist OS Recovery 5.0 will load and by default will recommend you the best option based on your computer's status.
Reset to Factory Settings: Installs the operating system and software that your computer had installed from the factory.
This is a local image on cosumer platforms only (Vostro, Inspiron, Alienware, and XPS) and does not require a USB key, but the version of the operating system will be the one installed at the factory
Reset and update: This is the cloud restore option. It downloads and installs the most recent operating system. (Internet connection required)
Figure 2 (English Only)
Backup your files
Yes, back up my files: you'll be able to retrieve your files after resetting your computer and setting up Windows
No, do not back up my files: the reset will permanently delete all system data and personal files on your hard drive. You won't be able to retrieve these later
If you choose to your files, go through the on-screen instructions and once finished continue to the next step
If you don't need to back up your files, select No, do not back up my files and click Next
Figure 3 (English Only)
When choosing not to back up, you will receive a warning message indicating that the reset will permanently delete all system data.
Click YES, CONTINUE
Figure 4 (English Only)
Confirm your reset: Select a reason from the drop-down to let us know why you're resetting your system
Click on the checkmark to acknowledge that you understand that the reset will delete all of your computer's data and files
Figure 5 (English Only)
You will see a progress bar indicating the different stages and the remaining time
Figure 6 (English Only)
A message will indicate that the reset was a success and you will be redirected to the recovery process guide
Figure 7 (English Only)
Once in the Recovery process guide screen, you can remove the USB key and click Restart
Figure 8 (English Only)
The computer will go through several processes, and you will get to the Windows out-of-the-box setup, follow the on-screen instructions to finish setting up the computer
Once Windows boots for the first time, the SupportAssist Recovery Assistant will come up to help you install the latest Windows and Dell updates. Additionally, it will install additional factory-installed software and recover your back up if you created one using Dell SupportAssist OS Recover back up option.
Figure 9 (English Only)
Performing a Cloud Restore (Recommended)
To restore your computer using SupportAssist OS Recovery Cloud option, first you must create a Dell OS Recovery Key. Follow the steps below to create the USB Key:
To perform a restore using the local image on your hard drive somply follow the steps above to launch SupportAssist OS Recovery manually.
Download and Install the latest Dell OS Recovery Tool from the support site.
The following page reminds you to have a USB Flash drive with at least 16Gb of available space, click Next when you are ready
Figure 11 (English Only)
STEP 1: Getting Started screen will come up with two options.
Choosing This computer will perform the recovery from the local image in the computer's drive if it is still available
Choosing Another Computer will download the recovery image from the cloud
Choose This computer and click Next
Figure 12 (English Only)
The tool will scan the system for Dell SupportAssist Recovery and the best local recovery image. If found, it will offer you this option by default.
Figure 13 (English Only)
If you get a message saying: "Your computer has the software to get your system back up and running." You can click on Restart and Launch to begin the recovery process from the local image
Choosing Not Now will take you back to the OS image selection screen
Figure 14 (English Only)
Go to Select from available OS images and click on For another computer
Enter your computer's Service Tag or Express Service Code, then click Next to continue
Figure 15 (English Only)
Insert a USB Flash Drive with at least 16GB of available space
Select the inserted drive from the USB Drive dropdown menu
Click the checkbox next to I understand that the selected drive will be reformatted and existing data will be deleted
Figure 16 (English Only)
The recovery process will continue through several stages automatically
Figure 17 (English Only)
You will see the instructions to continue with the recovery process.
Click Close to restart the computer and start pressing F12 as the computer restarts.
Figure 18 (English Only)
The boot menu will come up. Select the USB Flash Drive from the list.
Important: This image is for reference only as this screen may vary depending on your BIOS version and computer model
Hit Enter and the recovery process will continue
Figure 19 (English Only)
You will receive a notification reminding you that the recovery process can potentially delete your data. Remember to backup your data before continuing with the recovery process.
Click Got It! when ready.
Figure 20 (English Only)
You will have several options to attempt to repair your system. To proceed directly to recover your computer click Restore System.
Figure 21 (English Only)
If the local image of your system is still available you will be able to choose between performing a Local Restore using the image stored in your system's drive or use Cloud Restore to perform the recovery downloading an image from the cloud
Cloud Restore leverages the USB key created using the OS Recovery Tool shown in the previous steps. No real-time download of the OS from the cloud happens at this stage on clicking Cloud Restore.
The Operating System image downloaded through Cloud Restore will be more current than the OS image used in the factory image restore.
Figure 22 (English Only)
If a factory image is not detected, SupportAssist OS Recovery will take you directly to the cloud restore. Click Restore Now to proceed
Figure 23 (English Only)
You will get a reminder about data loss. Click Next to continue
Figure 24 (English Only)
Before proceeding with the restore, you will have the option to create a backup of your files.
Click Backup to perform the back or Skip to continue.
Figure 25 (English Only)
You will see a final warning about data loss, to continue select a reason from the drop-down menu and check the checkbox to acknowledge that all data in the drive will be lost
Click Next to continue
Figure 26 (English Only)
The restore process will continue, and you will have progress bars showing you the different stages of the process
Figure 27 (English Only)
On the last screen, you will see the upcoming steps. Click Restart to continue.
Figure 28 (English Only)
Once your system restarts and boots into Windows a small popup will come up with the process of all the applications SupportAssist OS Recovery is installing
Your system will restart automatically once this is complete
Figure 29 (English Only)
Once your system restarts the Windows Out Of Box Experience wizard will come up
Simply follow teh On-Screen instructions to finish setting up your computer