|Symptom||The keyboard light on your Alienware laptop stops working after installing or updating Alienware Command Center. Also, a Keyboard HID device shows missing from device manager.|
|Alienware Area-51m||Alienware M15 R2||Alienware M17 R2||Alienware 15 R4||Alienware 17 R5|
Download and install the latest version of Alienware Command Center (Version 18.104.22.168 or higher) from Dell Drivers and Downloads page.
Browse to the Dell Drivers & downloads page:
Locate the Alienware Command Center Application on the list and click Download.
Open File Explorer and browse to the location where the downloaded file is saved.
Double-click the setup file and follow the on-screen instructions to complete the installation process.
Article ID: SLN318074Last Date Modified: 08/19/2020 10:35 AM