System with latest BIOS hangs when running Dell Dock Firmware Utility of WD15 / TB16 / TB18DC


System with latest BIOS hangs when running Dell Dock Firmware Utility of WD15 / TB16 / TB18DC



Symptom

The Dell Dock Firmware Utility (DFU) installation for Dell Docking Station WD15, TB16, and TB18DC may stop even if their system has the latest BIOS installed.

Affected systems

The impacted platforms and BIOS are as below:

Platform BIOS version
Latitude 7400 2-in-1 1.6.0 or higher
Latitude 7200 2-in-1 1.6.2 or higher
Latitude 5400 1.6.3 or higher
Latitude 5500 1.6.3 or higher
Precision 3540 1.6.3 or higher
Latitude 5300 2-in-1 1.7.2 or higher
Latitude 5300 1.7.2 or higher
Latitude 5401 1.6.1 or higher
Latitude 5501 1.6.1 or higher
Precision 3541 1.6.1 or higher
Latitude 7300 1.6.1 or higher
Latitude 7400 1.6.1 or higher
Precision 7540 1.5.1 or higher
Precision 7740 1.5.1 or higher
Latitude 5411 1.1.5 or higher
Latitude 5511 1.1.5 or higher
Precision 3511 1.1.5 or higher



Solution

Please install the latest Firmware Update Utility from Dell Drivers & Downloads for your Dell Dock.
Docks/Stands > Dell Dock xxxx Firmware Update Utility

  1. Browse to the Dell Drivers & Downloads page for your product:

  2. Select the Operating System.

  3. Under Category, select Docks/Stands.

  4. Locate the latest Dell Dock xxxx Firmware Update Utility.

  5. Click Download and save the file to your computer.

  6. Open File Explorer and browse to the location where the downloaded file is saved.

  7. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process.


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN320544

Last Date Modified: 09/14/2020 05:03 AM

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