When did Dell systems start shipping with SupportAssist Diagnostics


When did Dell systems start shipping with SupportAssist Diagnostics



The following article provides information about those Systems that shipped with the SupportAssist | Diagnostics installed from the factory.


Table of Contents:

  1. When did SupportAssist | Diagnostics start shipping on Dell systems?
  2. What systems ship with SupportAssist | Pre-Boot System Performance Check?
  3. What systems ship with SupportAssist | On-Board Hardware Diagnostics?

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When did SupportAssist | Diagnostics start shipping on Dell systems?

The rebranding of the on-board hardware-based diagnostics to the SupportAssist brand began with diagnostics version 4400.02.

Initially, the hardware diagnostics were rebranded: SupportAssist | Pre-Boot System Performance Check.

After May 2020 these diagnostics become: SupportAssist | On-Board Hardware Diagnostics.

You can find out more about the diagnostics themselves on the following link:


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What systems ship with SupportAssist | Pre-Boot System Performance Check?

SupportAssist | Pre-Boot System Performance Check

(Figure.1 SupportAssist | Pre-Boot System Performance Check)

The following table provides the information about which systems ship with the SupportAssist | On-board Hardware Diagnostics:

Model RTS Model RTS Model RTS
Inspiron 15 5583 6 Mar 2019 Inspiron 15 5584 6 Mar 2019 Latitude 15 3500 12 Mar 2019
Inspiron 7390 2-in-1 27 Mar 2019 Inspiron 15 7590 2-in-1 27 Mar 2019 Latitude 14 3400 12 Mar 2019
XPS 13 7390 2-in-1 19 Aug 2019 Inspiron G3 15 3590 15 May 2019 Latitude 13 3311 6 Jun 2019
Inspiron 14 7490 20 Aug 2019 Vostro 3590 27 Aug 2019 Latitude Chrome 5400 27 Aug 2019
Vostro 3490 27 Aug 2019 Inspiron 3790 27 Aug 2019 Latitude Chrome 5300 2-in-1 27 Aug 2019
Inspiron 3590 27 Aug 2019 Inspiron 3490 27 Aug 2019 Vostro 15 3591 25 Aug 2019
Vostro 14 3491 25 Aug 2019 Inspiron 3793 25 Aug 2019 Inspiron 3593 25 Aug 2019
Inspiron 3493 25 Aug 2019 XPS 13 9300 12 Feb 2020 XPS 7390 27 Aug 2019
Inspiron 7791 2-in-1 16 Aug 2019 Inspiron 7591 2-in-1 16 Aug 2019 Inspiron 7391 2-in-1 16 Aug 2019
Inspiron 5591 2-in-1 20 May 2019 Inspiron 5491 2-in-1 20 May 2019 Inspiron 5485 2-in-1 20 May 2019

(Table.1 Initial System Launches with SupportAssist | On-board Hardware Diagnostics)


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What systems ship with SupportAssist | On-Board Hardware Diagnostics?

Note: Be aware that after May 2020 EVERY Dell system starts shipping with SupportAssist | On-Board Hardware Diagnostics installed. The SupportAssist | On-board hardware diagnostics include an improved diagnostics testing engine. On-board hardware diagnostics (beginning with Version ED. 01.00.00) includes an improved diagnostics testing engine.

SupportAssist | Onboard Hardware Diagnostics

(Figure.2 SupportAssist | Onboard Hardware Diagnostics)


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Article ID: SLN321125

Last Date Modified: 09/18/2020 08:16 AM

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