Download and Install the Microsoft Hotfix 812415 package.
Refer to the Microsoft Knowledge Base article: "Problems When Your Computer with Multiple ATA Drives Enters the S1 Power State" for instructions on how to install the hotfix package.
Download and Install the Latest Optical Drive Firmware Update, If Available
Check Dell Support for firmware updates regarding the drive in question. If a new update is available for your CD/DVD drive, then download and install the update.
Not all optical drives have firmware updates available. If there is no firmware update available, please continue troubleshooting normally..
Browse to Dell Support.
Click Drivers and Downloads under the Option 1: Most Popular Selections section.
Input the Service Tag or Product Type and Product Model.
Select your Operating System and Language and click Find Downloads.
Select CD/DVD to expand your choice list.
Click the name of your CD drive.
It is not necessary to download and install firmware that does not address the issue you are seeing. Make sure to read the release notes found below the firmware download link to find out if the update addresses the problem you are seeing.
Click Download Now in the File Name section.
Click Open when the download completes.
Click Continue and then click OK.
When the Folder does not exist. Do you want to create it? window appears, click Yes.
When the message appears asking to overwrite the folder, click the Yes to All button.
To install the firmware update, perform the following steps:
Locate the file you downloaded.
Double-click the file to open it.
Follow the onscreen instructions to create the bootable floppy disk that is used to update the firmware on your CD drive.
Article ID: SLN68902
Last Date Modified: 11/13/2010 12:00 AM
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