This article explains how to register the SupportAssist module embedded in the internal Dell Remote Access Controllers version 9 (iDRAC9) of Dell PowerEdge 14G and Datacenter Scalable Solutins servers.
For enabling the automated, proactive and predictive features of SupportAssist for a system, a registration is required. Generating and saving a SupportAssist Collection locally or to a network share for maintenance purpose is possible even without registration.
Find additional information about your iDRAC in the User Manual matching to the installed firmware.
For starting the registration process, the OS to BMC / iDRAC Pass-through must be enabled in the iDRAC connectivity settings.
After logging into the iDRAC web interface, go to Maintenance (Fig. 1)
Now click on the Connectivity tab (Fig. 1)
Enlarge the OS to iDRAC Pass-through section (Fig. 1) by clicking on it
Set the State option to Enabled (Fig. 1)
Fig. 1: Enabling the OS to BMC/iDRAC Pass-Through function
The SupportAssist Registration wizard (Fig. 2) will automatically start when you enter the SupportAssist section of the Maintenance tab in the iDRAC web interface.
If you cancel the wizard, the blue Register button in the upper left corner gives you the option to restart it.
Fig. 2: iDRAC9 SupportAssist Registration Wizard
To complete the registration, enter the required Contact and Shipping Information.
Primary Contact Information
The Primary Contact is the first person to be informed when it comes to support related incidents.
Secondary Contact Information
Enter a Secondary Contact to ensure a proper flow of information in case unavailability of the Primary Contact.
After accepting the End User License Agreement (EULA), check the summary if the details are displayed correctly.
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Article ID: SLN306712
Last Date Modified: 06/26/2018 12:49 PM