Knowledge Base

Why do static or black pages printout from my Dell Laser Multi Function Printer 1815dn after receiving a fax? - Product Support Quick Note (PSQN) - 303520

Discussion of why static or black pages printout from my Dell Laser Multi Function Printer 1815dn after receiving a fax.

Dell Laser Multi Function Printer 1815dn may print out static / black pages after receiving fax from certain fax machines with JBIG Compression. Examples of static pages printing out from the 1815dn printer are as follows: (Figure 1)

Figure 1 - Static pages

NOTE: The issue will not occur if Error Correction Mode (ECM) for FAX is SET to OFF.

Download the Latest Firmware for the Dell™ 1815dn Printer to v1.03.02.06

To download the file, perform the following steps:

Download Drivers

  1. Browse to Dell Support.

  2. Click Drivers and Downloads under the section Option 1: Most Popular Selections.
    The Drivers and Downloads page opens.

  3. Input the Service Tag or Product Type and Product Model.

  4. Click Go.
    The Drivers and Downloads Search Criteria page opens.

    Click the appropriate Edit and select the desired operating system and language using the drop-down menu if the default values are not correct.

  5. Scroll down the list of available drivers until Printers - Firmware is visible.

  6. Click on the Printers - Firmware.

    You may have to specify a installation method or a specific Operating System type.

  7. Click Download Now in the File Name section.
    The File Download - Security Warning window appears.

  8. Click Save.
    Using the Save In: drop-down menu, select My Documents, then click Save.

  9. Click Open when the download completes.

  10. Click Continue.
    The Select the folder where you want to unzip the files to window appears.

  11. Click OK.
    The Folder does not exist. Do you want to create it? window appears.

  12. Click Yes.
    The All files were successfully unzipped window appears.

    When the message appears asking to overwrite the folder, click the Yes to All button.

  13. Click OK and follow the on-screen instructions.

Download and Update the Printer Driver for the Dell™1815dn Printer

  1. Browse to Dell Support.

  2. Click the appropriate segment.

  3. Enter the Service Tag or select the 1815DN and click Go.

  4. Select Drivers and Downloads.

  5. Click Go.

  6. Download and install the R130695.EXE driver file.

    For more information about searching for and downloading files from Dell, click the Drivers & Downloads Help link on the Downloads page.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN38154

Last Date Modified: 06/17/2009 12:00 AM

Rate this article

Easy to understand
Was this article helpful?
Yes No
Send us feedback
Comments cannot contain these special characters: <>()\
Sorry, our feedback system is currently down. Please try again later.

Thank you for your feedback.