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Problem occurred when setting up (OBE) Windows10 RS2 in Dell All-In-One Systems

Summary: How to resolve this error on your new Dell system with Windows 10

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Article Content


Symptoms

Windows10 RS2 will display a message telling the end user that it found a problem.  The error states "A problem has been detected/found" after you create a User profile during first Open Box Experience (OBE).

Impacted Models:

  • Inspiron 3052
  • Inspiron 3055
  • Inspiron 3452
  • Inspiron 3455
  • Inspiron 20 3064
  • Inspiron 24 3464
  • Inspiron 3263
  • Inspiron 3264 AIO
  • Inspiron 3265
  • Inspiron 24 5488
  • Vostro 3052
  • Vostro 3055
  • Vostro 5460

Resolution

This is due to the username added being too short (Example: A, 123 and etc.).  The Operating System (OS) could not identify it correctly and hence it triggers a message to the end user and requires you to try again. Please click on the "Retry/Return" button at the bottom of the screen, re-input the Username and Password again and it will be resolved.
 


Article Properties


Affected Product

Inspiron 3452, Inspiron 3052, Inspiron 20 3064, Inspiron 3263, Inspiron 3264 AIO, Inspiron 3265, Inspiron 3455, Inspiron 24 3464, Inspiron 24 5488, Vostro 3052, Vostro 3055, Vostro 5460

Last Published Date

10 Apr 2021

Version

3

Article Type

Solution