Knowledge Base

“Connect a fingerprint reader” error on M and E series notebooks

This article explains how to resolve "Connect a fingerprint reader" error on M and E series notebooks

Table of Contents:

  1. "Connect a fingerprint reader" error
  2. Solution

1. "Connect a fingerprint reader" error

Users may get an error message prompting to connect a finger print reader when trying to set up their finger prints on a latitude M and E series notebook. This happens when windows password and the system password are set the same.

Back to Top

2. Solution

Enter the Wave software and change either the Windows or System password under the Preboot Manager section, then attempt to enroll fingerprints again. You will be able to enroll your finger prints without any problem..

Back to Top

Article ID: SLN284467

Last Date Modified: 01/19/2016 09:01 AM

Rate this article

Easy to understand
Was this article helpful?
Yes No
Send us feedback
Comments cannot contain these special characters: <>()\
Sorry, our feedback system is currently down. Please try again later.

Thank you for your feedback.