Troubleshooting fax issues on Dell multifunction laser printers

Troubleshooting fax issues on Dell multifunction laser printers


Table of Contents:

  1. Confirm the Telephone Line is Functional
  2. Check Fax Cable is Correctly Inserted
  3. Reset Fax Defaults
  4. Replace Fax Cable if Available
  5. Disconnect other Devices
  6. Disable Error Correction Mode (ECM)
  7. Lower the Modem Speed (Baud Rate)

How to troubleshoot fax issues on Dell Multifunction Laser Printers


Confirm the Telephone Line is Functional

  1. Disconnect the fax cable from the the telephone wall socket.
  2. Using a telephone handset, confirm outbound calls can be made and inbound calls answered.
  3. If you are unable to make/receive calls, or there is excess noise on the line contact your service provider to resolve.

Compatibility with Voice Over Internet Protocol (VoIP) or Private Branch Exchange (PBX) systems cannot be guaranteed. Whenever possible test the suspect device using a standard Public Switched Telephone Network (PSTN) fixed line.

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Check Fax Cable is Correctly Inserted

  1. Ensure the cable is securely connected to the socket marked "Fax" and to the telephone wall socket
  2. Remove and reseat the cable at both ends, check for damage to either the cable or socket

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Reset Fax Defaults

Restoring the default fax settings may resolve connectivity issues.

Refer to your user guide for instructions on how to complete this on your specific model of MFP.

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Replace Fax Cable if Available

If a suitable new or known good cable is available, fit this and test

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Disconnect other Devices

Other devices on the line may cause issues. Disconnect other devices such as telephone handsets, ADSL modems, card payment processing devices etc.

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Disable Error Correction Mode (ECM)

Disabling ECM may resolve some communication issues. Refer to your user guide for instructions on how to complete this on your specific model of MFP.

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Lower the Modem Speed (Baud Rate)

Manually reducing the modem speed may resolve communication issues. Refer to your user guide for instructions on how to complete this on your specific model of MFP.

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If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.




Article ID: SLN286360

Last Date Modified: 08/22/2018 04:03 PM


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