This article provides information on Dell Endpoiont Security Suite Enterprise application crashes and system lock ups.
Dell Endpoint Security Suite Enterprise
When Memory Protection or Script Control is enabled on some systems, it can sometimes cause a conflict with other applications running on the device(s). This conflict is usually due to Advanced Threat Prevention injecting into certain processes that are being called by other applications on the device. Depending on the environment and the application, this can sometimes be resolved by adding in specific process exclusions to the device policy. However, if exclusions are not effective, it is recommended to disable Memory Protection and Script Control to restore normal system functionality.
The software applications below have been known to cause conflict when Memory Protection or Script Control is enabled. The associated CHP tickets indicate that the issues are currently being investigated by the Advanced Threat Prevention team. As the issues are addressed and fixed in future releases, Advanced Threat Prevention team will notify all users via release notes.
For support, US-based customers may contact Dell Data Security ProSupport at 877.459.7304, Option 1, Ext. 4310039, or via the Chat Portal. To contact support outside the US, reference ProSupport’s International Contact Numbers. For additional insights and resources, visit the Dell Security Community Forum.
Article ID: SLN301521
Last Date Modified: 06/27/2018 10:34 AM