Knowledge Base

How to Backup and Import Custom Compliance Reports in Dell Security Management Server \ Dell Data Protection Enterprise Edition Server


This article provides steps to back up and import custom reports utilized by Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition Server).


Affected Products:

Dell Security Management Server
Dell Data Protection | Enterprise Edition Server

Affected Versions:

8.0 and Later




An administrator may need to back up and/or import reports to Dell Security Management Server:

  • To upgrade the Dell Security Management Server
  • To test reporting issues
  • To import reports provided by Dell Data Security ProSupport

For more information, click on either Backup or Import.

To back up custom reports:

From the Dell Security Management Server, back up Program Files\Dell\Enterprise Edition\Compliance Reporter\webapp\web-inf\reports\db.

Note: The Compliance Reporter location may differ from the example if another directory was chosen during install.

To import custom reports:

  1. Right-click the Windows start menu and then click Run.

  1. In the Run UI, type services.msc and then press OK. This will open the services UI.

  1. In the services UI, right-click Dell Compliance Reporter and then click Stop.

  1. Navigate to Program Files\Dell\Enterprise Edition\Compliance Reporter\webapp\web-inf\reports\db and then delete:
    • cmgreports.x.log
    • cmgreports.data
    • cmgreports.index
    • cmgreports.lock
    • cmgreports.trace

Note:
  • The Compliance Reporter location may differ from the example if another directory was chosen during install.
  • In cmgreport.x.log, x represents a numerical value which may differ in your environment.
  1. Move the following files from the backup or custom report into Program Files\Dell\Enterprise Edition\Compliance Reporter\webapp\web-inf\reports\db:
    • cmgreports.x.log
    • cmgreports.data
    • cmgreports.index
    • cmgreports.lock
    • cmgreports.trace

  1. From the services UI, right-click Dell Compliance Reporter and then click Start.


For support, US-based customers may contact Dell Data Security ProSupport at 877.459.7304, Option 1, Ext. 4310039, or via the Chat Portal. To contact support outside the US, reference ProSupport’s International Contact Numbers. For additional insights and resources, visit the Dell Security Community Forum.


Article ID: SLN289096

Last Date Modified: 06/26/2018 12:37 PM


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