Follow the steps to help resolve the 007-340 or 007-341 motor failure errors on the Dell 2150cn/cdn Laser printer.
This article applies to the following errors:
- 007-340: IOT Main Motor Failure
- 007-341: IOT Sub Motor Failure
As the error suggests, the most likely explanation for a 007-XXX Motor Failure error is that the specific motor has failed.
In some cases, however, there may be another issue. Please follow the steps below to diagnose the problem:
- Turn off the Printer and remove the communication cables (USB or Ethernet, depending on Set-Up)
- Power the Printer back on and check if the error has recurred
- If the error has recurred, please remove and re-seat the PHD Unit, ensuring that all packaging has been removed and that the PHD Unit is installed correctly
- After re-seating the PHD Unit, power the printer back on and check for the error
- If the error has recurred, remove all Optional components installed in the Printer - instruction for which can be found in your printer User Guide
- Optional Memory Module
- Optional 250-Sheet Feeder
- Optional Wireless Adapter
- With the Optional components removed, Power the Printer back on and check if the error has recurred
- If the error has recurred, please contact Dell technical support.