Knowledge Base

Printouts Have Spots or Toner Stains on the Front of the Page on the Dell Multifunction Laser Printer 1815dn

  1. Clean the drum using the printer operator panel.
    1. Verify that the printer is loaded with paper.
    2. Press until Menu appears, and then press Select ().
    3. Press until Maintenance appears, and then press Select ().
    4. Press until Clean Drum appears, and then press Select ().
    5. Repeat as necessary to completely clean the drum.

  2. Remove the toner cartridge from the printer, and wipe the inside of the printer with a soft, lint-free cloth to remove any dust or loose toner.

  3. Reinsert the toner cartridge and attempt to print again. If the problem persists, swap with a known-good toner cartridge. If a known-good toner cartridge works, or is not available, Contact Technical Support.

  4. If a known-good toner cartridge does not work, Contact Technical Support.

Article ID: SLN135755

Last Date Modified: 05/03/2011 12:00 AM

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