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Article Number: 000123830

Dell Venue Pro Tablet Does Not Charge

Summary: Following the steps in this article will help you to resolve charging issues on your Dell Venue Pro tablet.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Following the steps below will help you to resolve charging issues on your Dell Venue Pro tablet.

 
  1. Make sure to use the original USB cord and A/C adapter that came with your Dell Venue Pro tablet.
    Notes:
    • The power adapter that comes with the Venue Pro 11 models provides 23 watts of power to charge and run your Venue Pro 11 tablet.
    • Third party USB cords and A/C adapters may not provide the needed amount of electricity to charge or run the tablet. It has been reported that the battery level may actually go down while using the tablet.
     
  2. Check for any damage or loose connection on the charging port of the tablet.
    Note: To find where the charging port is, refer to the Quick Start Guide for your Tablet. For more information on how to download and view manuals, refer to Dell Knowledge Base article: Manuals and Documentation for your Dell Product
     
  3. Connect the charger to the wall socket directly instead of a surge protector while charging.
     
  4. Try with an alternate, known-good Dell Venue Pro USB cable and A/C adapter of the same wattage (if available).
     
  5. When the tablet still has power, update the BIOS to the latest revision from Dell Support.
    Note: For more information on how to download and install the BIOS, refer to Dell Knowledge Base article: How do I download and install the latest BIOS version for my Dell computer?
     
  6. When the tablet still has power, run the ePSA diagnostics and write down any error message.
    Note: For more information on how to run the ePSA diagnostics, refer to Dell Knowledge Base article: Run built-in diagnostics for your Dell computer.
 

Cause

Not required

Resolution

See above

Article Properties

Affected Product

Venue 5055 Pro, Dell Venue 10 Pro 5056, Venue 5130 Pro (32Bit), Venue 5130 Pro (64Bit), Venue 7140 Pro, Venue 7130 Pro/7139 Pro, Venue 5830 Pro, Venue 3845 Pro, Dell Venue 8 Pro 5855

Last Published Date

30 Aug 2023

Version

4

Article Type

Solution

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