3100cn Laser Printer 004-321 Error

3100cn Laser Printer 004-321 Error


004-321 Error 004-321 Error 3100cn 

Remove the drum cartridge on the 3000cn series or the 3100cn printer.

To remove the drum cartridge, perform the following steps:
  1. Pull to open the front cover and then lift to open the top cover. (Figure 1)



    Figure 1 - Open the front and top covers.

  2. Raise the lever on the top right side of the drum cartridge. (Figure 2)



    Figure 2 - Raise the lever to release the drum cartridge.

  3. Grasp the drum cartridge by the handle and lift up and out. (Figure 3)



    Figure 3 - Remove the drum cartridge.

Move the silver square just underneath the top foam on the drum cartridge on the 3000cn-series / 3100cn.

To move the silver square just underneath the foam on the drum cartridge, perform the following steps:

NOTE: For more information about removing the drum cartridge, refer to the Online User's Guide.
  1. Position the drum cartridge so that the blue drum is facing you and oriented towards the top. (Figure 1)
  2. Position your thumbs just outside both sides of the blue drum and roll the blue drum up to to move the silver square on the belt just underneath the top foam. (Figure 1)

NOTE: Once the silver square is alligned properly, wipe any excess toner off with a clean lint-free cloth.



NOTICE: Please do not touch the blue drum as this can cause print quality defects.




Figure 1 - Silver Box
**************************************************
*** IF DRUM SHOWS DAMAGE, REPLACE DRUM ***
**************************************************
Clean the IBT rotation sensor and verify it is not loose on the 3000cn / 3010cn / 3100cn printer.

To clean the IBT rotation sensor and verify it is not loose, perform the following steps:
  1. Pull to open the front cover and then lift to open the top cover. (Figure 1)



    Figure 1 - Open the front and top covers.

  2. Raise the lever on the top right side of the drum cartridge. (Figure 2)



    Figure 2 - The lever releases the drum cartridge.

  3. If the drum has not yet been removed, grasp the drum cartridge by the handle and lift up and out. (Figure 3)



    Figure 3 - Remove the drum cartridge.

  4. Clean the IBT rotation sensor with a dry, lint-free cloth. (Figure 4)
  5. Verify the IBT rotation sensor is not loose and is mounted solidly.



    Figure 4 - Clean the IBT sensor.

  6. Reverse the previous steps to replace the drum cartridge.

****************************************
*** Replace the IBT rotation sensor if loose***
****************************************

Install the Drum Cartridge on the 3000cn, 3010cn, or 3100cn Color Laser Printer


  1. Pull to open the front cover, and then lift to open the top cover (Figure 1).

    Figure 1: Opening the front and top covers

  2. Push up the lever on the right side of the printer. Hold the drum cartridge by the handle, align the arrows on the drum cartridge with the corresponding arrows on the printer, and guide the cartridge in until it snaps into place (Figure 2).

    Figure 2: Push up lever and install drum cartridge

  3. Push down the drum cartridge lever.

  4. Close the top and front covers.

Cycle Power on the Printer
  1. Turn the printer off.

  2. Wait 10 seconds.

  3. Turn the printer on.

  4. Determine if the issue still occurs.

**************IF ISSUE PERSISTS CONTINUE**************
Run diagnostics on the IBT rotation sensor on the 3000cn-series / 3100cn printer.

To run diagnostics on the IBT rotation sensor, perform the following steps:
  1. Power off the printer.
  2. While pressing both the up and down arrow buttons, turn the printer power on.
  3. Release the buttons when Diagnosing… is displayed.
    After the diagnosing cycle completes, Customer Mode is displayed.
  4. Press the down arrow button until IOT Diag appears, and then press the button.
    On the LCD, Digital Input appears.
  5. Press the button.
  6. Press the up arrow button until DI-42 OFF appears, and then press the button.
    On the LCD, DI-42 L 0 appears.
  7. Pull to open the front cover, and then lift to open the top cover. (Figure 1)



    Figure 1 - Open Front and Top Cover

  8. Raise the lever on the top right side of the drum cartridge. (Figure 2)



    Figure 2 - Lever on the Top Right Side

  9. Grasp the drum cartridge by the handle and lift up and out. (Figure 3)



    Figure 3 - Remove Drum Cartridge

  10. Close the front cover.
  11. Move a reflective piece of material, such as silver paper, a mirror, or cd, across the IBT roation sensor. (Figure 4)




    Figure 4 - IBT Rotation Sensor

  12. The number on the LCD should increase every time the reflective piece of material is placed over the sensor.

    NOTE: Position the reflective material as close as possible to the sensor and move it around it at different angles.

  13. Press the Cancel button.
    On the LCD, DI-42 OFF appears.
  14. Press the Menu button.
  15. Open the front cover.
  16. Reinsert the drum cartridge and close the front and top covers.


Contact Dell Technical Support

************IF NUMBER INCREASES BY 1 CONTINUE HERE**************
Remove the drum cartridge on the 3000cn series or the 3100cn printer.

To remove the drum cartridge, perform the following steps:
  1. Pull to open the front cover and then lift to open the top cover. (Figure 1)



    Figure 1 - Open the front and top covers.

  2. Raise the lever on the top right side of the drum cartridge. (Figure 2)



    Figure 2 - Raise the lever to release the drum cartridge.

  3. Grasp the drum cartridge by the handle and lift up and out. (Figure 3)



    Figure 3 - Remove the drum cartridge.

Run diagnostics on the photoreceptor motor for the 3000cn-series / 3100cn printer.

To run diagnostics on the photoreceptor motor, perform the following steps:
NOTE: Close all printer covers prior to running the diagnostic.
  1. Power off the printer.
  2. While pressing both the up and down arrow buttons, turn the printer power on.
  3. Release the buttons when Diagnosing… is displayed.
    After the diagnosing cycle completes, Customer Mode is displayed.
  4. Press the down arrow button until IOT Diag appears, and then press the button.
    On the LCD, Digital Input appears.
  5. Press the down arrow until Digital Output appears, and then press the button.
  6. Press the up arrow button until DO-70 READY appears, and then press the button.
    On the LCD, DO-70 EXEC appears and a motor noise should be heard.

    NOTE: Listen very carefully for the noise on the left side of the printer, just above the Electronic Sub-System (ESS) cover. The motor runs quietly and may be difficult to distinguish from the background noise.

  7. Press the Cancel button to stop the test.
    On the LCD, DO-70 READY appears.
  8. Press the Menu button.


IF NO NOISE IS HEARD * Contact Dell Technical support

IF NOISE **IS** HEARD ***

Install the Drum Cartridge on the 3000cn, 3010cn, or 3100cn Color Laser Printer

  1. Pull to open the front cover, and then lift to open the top cover (Figure 1).

    Figure 1: Opening the front and top covers

  2. Push up the lever on the right side of the printer. Hold the drum cartridge by the handle, align the arrows on the drum cartridge with the corresponding arrows on the printer, and guide the cartridge in until it snaps into place (Figure 2).

    Figure 2: Push up lever and install drum cartridge

  3. Push down the drum cartridge lever.

  4. Close the top and front covers.

Run diagnostics on the photoreceptor motor for the 3000cn-series / 3100cn printer.

To run diagnostics on the photoreceptor motor, perform the following steps:
NOTE: Close all printer covers prior to running the diagnostic.
  1. Power off the printer.
  2. While pressing both the up and down arrow buttons, turn the printer power on.
  3. Release the buttons when Diagnosing… is displayed.
    After the diagnosing cycle completes, Customer Mode is displayed.
  4. Press the down arrow button until IOT Diag appears, and then press the button.
    On the LCD, Digital Input appears.
  5. Press the down arrow until Digital Output appears, and then press the button.
  6. Press the up arrow button until DO-70 READY appears, and then press the button.
    On the LCD, DO-70 EXEC appears and a motor noise should be heard.

    NOTE: Listen very carefully for the noise on the left side of the printer, just above the Electronic Sub-System (ESS) cover. The motor runs quietly and may be difficult to distinguish from the background noise.

  7. Press the Cancel button to stop the test.
    On the LCD, DO-70 READY appears.
  8. Press the Menu button.

IF NOISE IS NOT HEARD * Contact Dell Technical Support
IF NOISE **IS** HEARD * Contact Dell Technical Support
IF ERROR PERSISTS AFTER TONER / Contact Dell Technical Support
 Remove the drum cartridge on the 3000cn series or the 3100cn printer.  


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN153697

Last Date Modified: 07/23/2013 12:00 AM


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