How to reset fingerprint reader credentials?


How to reset fingerprint reader credentials?


In some scenario, you may need to reset all the credentials to ensure the fingerprint feature functions well.

Here are some examples:

· System which used previous enrollments has since been re-imaged or re-installed with a new operating system.

· If the TPM is disabled and/or cleared by the registered user.

If customer doesn’t reset the credentials correctly, they may run into the error message like" An error occurred during fingerprint enrolment. Please try to re-enroll this fingerprint. If you continue to receive this error, please contact technical support."

E5xx0 platform requires a different procedure to reset the fingerprint reader credentials.

Due to the various Dell Notebook design implementations of the fingerprint sensor, this article highlights the three different procedures to delete the fingerprint enrolment from the sensor.

1) This applies to any business client system using external Dell UPEK sensor.

a) Attach the sensor to the system.

b) Navigate to the folder \Program Files\Wave Systems Corp\Dell Preboot Manager, and run deleteusers.exe (user must have administrator rights).

2) This applies to E5xx0 platforms which has built-in Authentic fingerprint sensor.

a) Navigate to the folder \Program Files\Dell\Security Device Driver Pack\Authentic AES2810 Fingerprint Reader\Tools

b) Run AESReset.exe as administrator and follow the on-screen instructions to reset the sensor.

3) For those platforms which use Broadcom USH chip to manage the credentials, there are two options to delete the credentials.

a) If Dell Control Point 1.4 or above version is installed, clear all credentials from credential vault tab.

Or b) Download latest ControlVault Firmware from support website. Copy the ushdiag.exe from the folder \DOS to a DOS bootable disk key. Boot up into the bootable DOS disk and run command "ushdiag –u –ccvo" to clear the credential vault objects.

Delete or reset Pre-Boot Authentication credentials in BIOS.

In BIOS, set admin password, and then clear admin password to clear any BIOS Pre-Boot Authentication tables that may be stored.

Delete disk-stored login credential database.

1) For Vista or Win7 operating system, delete *.bin and *.xml files in the folder C:\ProgramData\Wave Systems Corp\UCS 2.0.

2) For XP operating system, delete *.bin and *.xml files in the folder C:\Documents and Settings\All Users\Application Data\Wave Systems Corp\UCS 2.0.

Additional assistance with Changing or Removing Fingerprint Logons please follow these steps.

Change Fingerprint Logons

To change the account information that was entered by a Fingerprint Logon account, follow these steps:
  1. Open the logon screen of the Web site or the program that has the Fingerprint Logon that you want to change.
  2. Click the hand icon to start the Fingerprint Logon Manager.
  3. Touch the reader with any registered finger to display the Fingerprint Logon Manager dialog box.
  4. Click the account that you want to change, and then click Change.
  5. In the Edit Fingerprint Logon dialog box, change your existing account information in the appropriate text boxes.
  6. Click OK.

Remove Fingerprint Logons

  1. Open the logon screen of the Web site or the program that has the Fingerprint Logon that you want to change.
  2. Click the hand icon to start the Fingerprint Logon Manager.
  3. Touch the reader with any registered finger to display the Fingerprint Logon Manager dialog box.
  4. Click the account that you want to remove, and then click Remove.
  5. Click Yes.


If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.

Disclaimer: Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.







Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

記事ID: SLN286324

最終更新日: 11/16/2016 11:23 PM

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