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How to Troubleshoot Exit Jam (Exit Sensor Off JAM) on a S2810dn Dell Laser Printer

This article provides information on "How to Troubleshoot Exit Jam (Exit Sensor Off JAM) on a S2810dn Dell Laser Printer"

Troubleshoot Exit Jam (Exit Sensor Off JAM)

Step Action Yes No
1 Ensure the fusing unit is installed correctly.
Does this solve your problem?
The task is complete. Go to action 2.
2 Replace the fusing unit, the transfer unit, and the retard roller.
  1. See "Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."
  2. After you replace the fusing unit, Launch the Tool Box.
  3. Click Chart Print on the Diagnosis tab.
  4. Click Pitch Configuration Chart.
    The Pitch Configuration Chart is printed.
The task is complete. Please contact Dell Technical Support.

If these steps do not correct the problem, please contact Dell Technical Support.

Printer support
More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.

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It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.

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Article ID: SLN298569

Last Date Modified: 08/03/2018 11:36 AM

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