The Network Attached Storage (NAS) Manager Terminal Services window is empty in Microsoft® Windows® Server 2003. - Technical Tip - 131471

The Network Attached Storage (NAS) Manager Terminal Services window is empty in Microsoft® Windows® Server 2003. - Technical Tip - 131471

Download and install a patch for Internet Explorer.

This problem is caused by an updated security policy in Internet Explorer that prevents the Web browser from uploading an older ActiveX component. Microsoft has issued a patch for Internet Explorer that corrects this problem.

To download and install the patch, perform the following steps:

  1. Browse to
  2. In the top left corner of the page under Search Support, type the file name q328774d.exe in the white box.
  3. Click Search.
  4. Click the link under Show Summaries.
  5. Click the file name of the patch.
  6. Under Download and Install, click either Download Now Using HTTP or Download Now Using FTP.
    The Export Compliance Disclaimer appears.
  7. Read the Export Compliance Disclaimer. To continue, click I agree.
    The File Download window appears.
  8. Click Open.
  9. Follow the on-screen instructions to finish installing the patch.

The NAS Manager requires an ActiveX component.

NAS systems are monitored and managed through NAS Manager, which can be accessed by entering the NAS system''s IP (Internet Protocol) address in Microsoft Internet Explorer. When you connect to NAS Manager and select Maintenance Terminal Services, the NAS system uploads a Microsoft ActiveX® component to Internet Explorer that allows you to use NAS Manager. If the NAS system does not upload the ActiveX component to Internet Explorer, the Terminal Services window is empty.


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Identificación del artículo: SLN86534

Última fecha de modificación: 11/15/2010 12:00 AM

Califique este artículo

Fácil de comprender
¿Este artículo fue útil?
Envíenos sus comentarios
Los comentarios no pueden contener estos caracteres especiales: <>"(", ")", "\"
Disculpe, nuestro sistema de comentarios está actualmente inactivo. Vuelva a intentarlo más tarde.

Muchas gracias por sus comentarios.