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How to Troubleshoot 016-XXX USB Errors on the C3760dn / C3765dnf Dell Laser Printer


Table of Contents:

  1. How to Troubleshoot 016-XXX USB Errors on the C3760dn / C3765dnf Dell Laser Printer

This article provides information on "How to Troubleshoot 016-XXX USB Errors on the C3760dn / C3765dnf Dell Laser Printer"


1. How to Troubleshoot 016-XXX USB Errors on the C3760dn / C3765dnf Dell Laser Printer

016-791 / 116-210: USB Memory Error

016-930 / 016-931: USB HOST Error

  1. Verify that the USB device is functional on another Device.
  2. Verify that the USB Device is a USB 2.0 Storage Device.
  3. Ensure that the Document you are trying to Print is a Supported Format.
    Supported File Formats:
    Files in the following file formats can be printed directly from a USB memory.
    • PDF
    • TIFF
    • JPEG
    Note: Depending on how the PDF, TIFF, or JPEG file is created, the file may not be printed directly from a USB memory. In this case, open the file on a computer, and print using the printer driver.
  4. Follow the Guide Below to ensure the Printer is set up to Print from USB:
    Insert a USB memory to the front USB port of the printer.
    If a USB memory is already inserted into the front USB port of the printer:
    • -> Press the (Menu) button.
    • -> Press the Down button until Print Menu is highlighted, and then press the (Set) button.
    • -> Press the Down button until USB Direct Print is highlighted.

    Ensure that USB Direct Print is highlighted, and then press the (Set) button.
    Press the Down button until the desired file is highlighted, and then press the (Set) button.
    Note: Only the following characters are displayed on the LCD panel:

    A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 0 1 2 3 4 5 6 7 8 9 $ % ’ ‘ - @ {} ~ ! # ( ) & _ ^
    Specify print options such as Output Colour, Select Tray, 2 Sided Printing, Multiple-Up, Collation, and PDF Password. For details, see "USB Direct Print."
    Press the or button until Print Start is highlighted, and then press the (Set) button.
    Ensure that Yes is highlighted, and then press the (Set) button.
  5. If you have followed these instructions and the 016-XXX USB Error recurs, please update the Printer Driver and Firmware.
    Download driver and firmware updates for your Dell Printer
  6. If the error has recurred, please contact Dell Technical Support.

More info can be found in the C3760n User's Guide , C3760dn User’s Guide or the C3765dnf User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.

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문서 ID: SLN265992

최종 수정일: 08/07/2015 02:12 PM


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