Having trouble with USB devices not detected or recognized on your Dell PC? Here are some troubleshooting steps that can help resolve USB issues on your Dell PC like USB devices not detected or recognized, working intermittently, USB driver error, etc.
Before troubleshooting USB issues on your PC, ensure to disconnect the USB device from your PC.
Expand the sections below for more information and follow the troubleshooting steps in a sequence.
USB performance issues may occur if there is any type of damage caused to the USB cable or the USB ports on the PC. You may experience symptoms like USB device stops working, works intermittently or device wiggles when you plug it in etc.
USB cables and ports are exposed to elements that may cause a build-up of dust or even physical damages. If you notice that the port or connector has dust or other contaminants, use a can of compressed air to clean the ports and connectors.
If you do notice a physical damage, contact Dell Technical Support to learn more about repair options that are available in your region. If there is no damage, proceed to the next step.
Back to topIn some cases, USB issues can be caused by outdated BIOS settings. It is recommended that you reset the BIOS to factory defaults.
To access the BIOS or System Setup on your Dell PC:
If the issue persists, proceed to the next step.
Back to topRunning a hardware diagnostic test can help you identify hardware related problems and provide you troubleshooting steps to help resolve the issue. To determine if your Dell PC is experiencing a hardware problem, it is recommended that you first run a hardware diagnostic test on your PC. Dell offers both built-in and online diagnostics. Dell ePSA hardware diagnostic test will help check if the hardware devices are working correctly.
ePSA Pre-boot System Assessment (Official Dell Tech Support) on YouTube - (2:28) English Only
Use the Dell Interactive Support Agent (English only) to get information about ePSA or PSA diagnostic error codes.
Alternatively, you can visit the SupportAssist Pre-Boot System Performance Check page to get more information about ePSA or PSA diagnostic error codes.
To learn more about Dell ePSA or PSA diagnostics, visit the Dell knowledge-base article Resolve Hardware Issues with Built-in and Online Diagnostics (ePSA or PSA Error Codes).
If the Dell ePSA diagnostics and other troubleshooting steps has not identified the cause of USB issue, we recommend that you consider running a hardware checkup using Dell SupportAssist. Dell SupportAssist diagnostic test helps you troubleshoot a problem and get automated fixes.
Performing Hardware Scan - Dell SupportAssist - (2:11)
To verify if the USB device is faulty, unplug the USB device from your PC and plug it into another PC. If the device is not detected and is not working on another known-good PC too, the USB device is faulty. Contact the device manufacturer to know the warranty status and repair options for the USB device.
Back to topSupportAssist helps you optimize your PC by running a series of diagnostics to identify modifications to files and settings of your PC. Optimizing your PC improves your system speed, storage space availability, and stability by cleaning temporary files, tuning system performance and optimizing network.
Cleaning your files helps you remove redundant files, temporary folders, and other unnecessary clutter from your PC
Tuning your PC performance helps you adjust the power settings, registry, and memory allocation to maximize the processing speed of your PC.
Optimize My System Using SupportAssist - (1:39)
If the issue persists, proceed to the next step.
Back to topWindows Device Manager can help you identify and troubleshoot any device driver related issues with the USB device.
To view the USB devices in Windows Device Manager:
Symbol | Description | Troubleshooting steps |
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A black down-arrow on a white field on a device resource in Device Manager indicates that the device has been disabled. Note that this does not indicate that there is a problem with the device. | To enable the device, right-click on the device and select Enable. |
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A black exclamation point (!) on a yellow field indicates the device is in a problem state. Note that a device that is in a problem state can be functioning. |
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A red "X" indicates a disabled device. A disabled device is a device that is physically present in the PC and is consuming resources, but does not have a protected-mode driver loaded. |
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A device with a yellow "?" with an exclamation point (!) under Other devices or sometimes also listed as "Unknown device" indicates that the device or its drivers are not available or installed. |
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If the issue persists, proceed to the next step.
Back to topDell recommends updating the device drivers and BIOS as part of your scheduled update cycle. Device drivers and BIOS updates may contain feature enhancements or changes that will help keep your system software current and compatible with other system modules (hardware and software) as well as increased stability.
It is essential to update the following device drivers for optimal USB performance and to resolve common USB related issues:
To learn how to download and install a device driver on your Dell PC, refer to the Dell knowledge-base article How do I update the device drivers on a Dell PC?
To learn how to download and update the BIOS on your Dell PC, refer to the Dell knowledge-base How to Download or Update the BIOS on a Dell PC?
Update your System Setup (BIOS) - (2:06)
If the issue persists, proceed to the next step.
Back to topMicrosoft Windows 10, Windows 8 or 8.1 and Windows 7 has a built-in hardware troubleshooter that can help you automatically find and fix any problems that might be affecting your PC. "Microsoft easy fix" solutions was previously known as "Microsoft Fix It". Microsoft easy fix solutions can help diagnose and resolve USB related issues.
To run Microsoft easy fix solution for USB related issues:
If the issue persists, proceed to the next step.
Back to topWindows updates can support your Windows operating system in many ways. Windows updates can solve specific problems, provide protection from malicious attacks, or even add new features to the operating system.
If the issue persists, proceed to the next step.
Back to topIf the problem persists, uninstalling the USB Host Controller and USB Root Hubs will force the PC to reinstall the USB root hub during restart.
To refresh the USB root hub on your PC:
If the issue persists, proceed to the next step.
Back to topWindows Safe Mode allows us to identify if the issue is related to the operating system, device drivers or a 3rd party software. To learn more about how to boot your Dell PC into Safe Mode, refer to the Dell knowledge-base article below based on the operating system installed on your PC:
Starting Windows 10 in Safe Mode (Official Dell Tech Support) on YouTube - (1:16) English Only
Once the PC is booted into Safe Mode, refresh the USB Root Hubs and USB Host Controllers.
If the issue persists, proceed to the next step.
Back to topSystem Restore is a built-in Windows tool designed to protect and repair the operating system. When something goes wrong with your PC, System Restore should be used prior to restoring the PC to factory defaults.
Select the Operating System installed on your PC to find more information about how to perform System Restore:
If the issue persists, proceed to the next step.
Back to topIf the diagnostic tests on the USB ports passed, it is most definitely an issue related to software installed on your PC. If the above troubleshooting steps did not resolve the issue, you can try to restore your PC to factory defaults as a last resort.
Dell PCs are built with a small amount of hard disk space reserved for reinstalling your operating system. This method is the easiest way to restore your PC to factory condition. The restoration process deletes all user data from the PC, so be sure to back up all your files prior to starting this process
Select the Operating System installed on your PC to find more information about how to restore your PC to factory defaults:
Perform a Reset in Windows 10 - (1:36) English Only
USB Explained (Official Dell Tech Support) on YouTube - (2:49) English Only
USB Port Issues - (Official Dell Tech Support) on YouTube - (2:53) English Only
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Article ID: SLN115082
Last Date Modified: 12/10/2018 09:34 AM
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