This article provides information on "Paper Jam Errors on a Dell 5330dn Laser Printer".
During the print process you may receive one of the following Paper Jam errors:
Paper Jam 0
Paper Jam 1
Paper Jam 2
Duplex Jam 0
Duplex Jam 1
These errors may be related to a hardware component in the system or may be caused by a settings issue. Before attempting any hardware troubleshooting please ensure that the paper type and size of the selected print job has been set correctly.
If you receive any paper jam error on the LCD screen, please try the following steps to resolve:
1. Open the Paper Tray and remove any jammed Paper
2. Ensure that the paper you are using is within the specifications set out in the 5330dn User Guide
3. Reseat the paper and ensure that the paper tray is set to the correct size setting (usually A4).
4. Close the Paper Tray and Power off the Printer
5. Remove all communication cables (USB or Network depending on your set-up) from the printer.
6. Power the Printer back on.
7. Try Printing a Demo Page Report from the Printer Control Panel:
-> Press the Menu Button
-> Press the Down Arrow until Reports is highlighted and Press Select.
-> Press the Down Arrow until Demo Page is highlighted and Press Select.
-> The Demo Page should Print.
8. If the Paper Jam error did not occur then the issue was not hardware related. Reconnect the Communication cable and try printing a Windows Test Page.
Printing a Windows Test Page using Windows XP, Vista or Windows 7.
9. If the Test Page Prints Ok then the system and Set-up is working as designed.
10. If the Paper Jam error recurred when printing the Demo Page, please continue with the diagnostics.
11. Try another paper Tray from another working 5330dn Laser Printer (if available) and print a Demo Page.
12. If error recurs or no other Paper Tray available, please check the Pick Up roller for signs of wear or tear.
-> To check Pick Roller, remove the Paper Tray.
-> The Pick Roller sits above the Paper Tray.
-> To remove the Pick Roller from the printer simply pull down the tab on the left hand side and slide the roller off to the left
13. If the Pick roller looks damaged, cracked or worn, try another roller from a working 5330dn Laser Printer (if available). If none available, please contact Dell Technical Support to advise.
14. If the Pick Roller looks Ok please remove the Toner and remove any jammed paper.
-> Open the top cover and pull the toner cartridge out. Set it on a clean flat surface.
-> Carefully lift up the feed guide.
-> Remove the jammed paper by gently pulling it straight out.
-> Flip down the feed guide.
-> Reinsert the toner cartridge and close the top cover.
15. Try printing another Demo Page
16. If issue recurs after reseating the Toner, please continue troubleshooting the Fuser Assembly and duplex Tray.
17. Remove the Duplex Tray
-> Pull the duplex unit out of the printer.
-> Locate the paper and remove it.
-> Insert the duplex unit into the slot.
-> Open and close the top cover.
18. If error recurs, please try another Duplex Tray from a Working 5330dn Laser Printer (if available).
19. If error recurs with a working Duplex Tray or none is available please check the back door of the printer for any jammed paper.
20. Try another Fuser Assembly from a working Dell 5330dn Laser Printer (if available).
-> For detailed instruction on removing and installing the Fuser assembly please see article:
Removing and Replacing the Fuser Unit on Dell™ 5330dn Laser Printer
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Article ID: SLN153731
Last Date Modified: 06/21/2016 10:40 AM
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