Latitude E6420 May not boot when using McAfee Endpoint Encryption for PC

Latitude E6420 May not boot when using McAfee Endpoint Encryption for PC



This article provides information on Latitude E6420 May not boot when using McAfee Endpoint Encryption for PC.


Table of Contents:

  1. E6420 May not boot after Encryption
  2. Resolution

Latitude E6420 May not boot after Encryption

A user may report their Latitude E6420 will not boot to Windows after encrypting the Hard Drive using McAfee Endpoint Encryption for PC (EEPC) versions 5.2.0 to 5.2.9.
When the system restarts, only a blank screen is shown.

This issue only occurs if the SATA Operation setting in the BIOS is set to RAID On (IRRT).

BIOS SATA Operation

(Figure 1 SATA Operation setting)

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Resolution

This can be resolved by changing the SATA Operation mode within the BIOS to AHCI.
This can be found under the System Configuration section within the BIOS. (See picture above)

McAfee has also resolved this issue in Endpoint Encryption for PC version 5.2.10, which is available from the
McAfee Downloads Site using a valid Grant Number.

Please refer to the McAfee
article for more information on this issue


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ID de l'article : SLN155097

Date de la dernière modification : 12/14/2017 07:45 AM


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