How to Troubleshoot MPF Misfeed Jam on a S2810dn Dell Laser Printer

How to Troubleshoot MPF Misfeed Jam on a S2810dn Dell Laser Printer



Troubleshoot MPF Misfeed Jam

Step Action Yes No
1 Ensure that the MPF is properly inserted.
Does this solve your problem?
The task is complete. Proceed to the action corresponding to the type of the print media being used:
  • Thick - 2a
  • Thin - 2b
  • Rough Surface - 2c
  • Envelope - 2d
    If using paper other than the above, go to action 2e.
  • 2a Use thick paper that is 216 g/m2 or less.
    Does this solve your problem?
    The task is complete. Go to action 3a.
    2b Use thin paper that is 60 g/m2 or more.
    Does this solve your problem?
    The task is complete. Go to action 3a.
    2c Load Rough Surface paper one sheet at a time.
    Does this solve your problem?
    The task is complete. Go to action 3b.
    2d Ensure that the envelope is properly loaded in the MPF as instructed in "Loading Envelopes in the MPF."
    Does this solve your problem?
    The task is complete. Go to action 3c.
    2e Is the print media damp? Go to action 3d. Go to action 3a.
    3a Fan the print media.
    Does this solve your problem?
    The task is complete. Go to action 3b.
    3b Wipe the retard roller in the MPF with a cloth moistened with water.
    Does this solve your problem?
    The task is complete. Go to action 4b.
    3c If the envelope is deformed, correct it or use another envelope.
    Does this solve your problem?
    The task is complete. Go to action 3a.
    3d Turn over the print media.
    Does this solve your problem?
    The task is complete. Go to action 4a.
    4a Use print media that is not damp.
    Does this solve your problem?
    The task is complete. Go to action 3a.
    4b Replace the drum cartridge.
    Does this solve your problem?
    The task is complete. Please contact Dell Technical Support.

    If these steps do not correct the problem, please contact Dell Technical Support.

    Printer support
    More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.

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    It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.



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    Article ID: SLN298566

    Last Date Modified: 08/03/2018 12:07 PM


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