When you attempt to download key material using CMGAD, the attempt fails and provides an error: "The server returned an invalid or unrecognized response".
Dell Data Protection | Enterprise Edition
Dell Data Protection | Virtual Edition
8.3 - 9.4
If you collect verbose logging from CMGAD using the command line switch "–v5" you will see:
To work around this problem, run a 7.x version of CMGAD from the command line with the -f switch.
For support, US-based customers may contact Dell Data Security ProSupport at 877.459.7304, Option 1, Ext. 4310039, or via the Chat Portal. To contact support outside the US, reference ProSupport’s International Contact Numbers. For additional insights and resources, visit the Dell Security Community Forum.
Article ID: SLN302944
Last Date Modified: 08/17/2018 10:35 AM
Thank you for your feedback.