Credant Mobile Guardian Shield delayed activations display as Dell endpoints in the Server UI

This article will provide information when Credant Mobile Guardian Shield delayed activations display as Dell endpoints in the Server UI.

Affected Products:

Credant Mobile Guardian

When using delayed activations on a Credant Mobile Guardian Shield, the endpoint inventory upload and activation information will incorrectly identify the Shield as a Dell Data Protection Shield.

• Credant Mobile Guardian Server v6.x endpoints will display as Dell licensed Shields.
• Credant Mobile Guardian Server v7.x shield will fail to activate because there are no Dell licenses.

The error in the Credant Mobile Guardian Shield log will be:

• Activation request failed [device server fault:0x3eb]: org.apache.xmlrpc.XmlRpcException: Failure during activation: No license found for ClientType=Windows EditionType=Dell ShieldMode=Enterprise

The client will activate but in the Shield logs or the server UI, the endpoint will display as a Dell Shield.

To work around this issue, upgrade to Shield for Windows v6.8.2.3922, v7.1.1.3943 or later which resolves the issue.

For support, US-based customers may contact Dell Data Security ProSupport at 877.459.7304, Option 1, Ext. 4310039, or via the Chat Portal. To contact support outside the US, reference ProSupport’s International Contact Numbers. For additional insights and resources, visit the Dell Security Community Forum.