Device buffer error when updating hard drive firmware from Dell update package

Device buffer error when updating hard drive firmware from Dell update package


Issue:

Device Buffer Error When Updating Hard Drive Firmware from Dell Update Package

There is an architectural constraint with the Dell Update Package (DUP) HDD firmware update utility, related to system memory utilization, which is typically encountered on systems with minimal system memory, memory-intensive configurations (multiple RAID controllers), or memory-intensive applications.
  • This issue is typically reported as "The operation was not successful because the device buffer write has failed" and will result in an aborted attempt to update firmware on the identified HDD.
  • Error codes associated with this failure mode include 8009 and 8017.

Solution:

The aborted attempt to flash the hard drive firmware will not affect the drive. It will stay at its current firmware level.

There is no data integrity or data availability risk associated with this issue.

This error is most likely to be seen when running Windows 2008 server with less than 8GB of memory. However, it is possible to run into the problem on servers that have more than 8GB of memory and servers running Windows 2003.

Subsequent attempts to update the HDD firmware may succeed, particularly if system resources are freed up. Booting from the System Build and Update Utility (SBUU) CD to flash offline may also address resource limitations in lean memory servers, by booting into a minimal environment. Booting into Safe Mode will free up sufficient resources to use the online DUP. Optionally, the Nautilus HDD firmware update utility has no such limitations.

More information on the Nautilus HDD firmware update utility here.

More information on the SBUU here.





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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN156244

Last Date Modified: 07/19/2016 07:24 PM


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