USB Type-C port on specific Latitude and Inspiron systems do not support Thunderbolt or USB Type-C docking solutions

USB Type-C port on specific Latitude and Inspiron systems do not support Thunderbolt or USB Type-C docking solutions



The USB Type-C port on the Dell Latitude 3379 and Inspiron 5368, 5378, 5568, 5578, 7368, 7375, 7378, 7569, 7579, 7778 or 7779 PCs does not support Thunderbolt or USB Type-C docking solutions like the Dell Dock WD15.


Latitude 3379 and specific Inspiron systems do not support USB Type-C docking solutions

Dell Latitude 3379 and Inspiron 5368, 5378, 5568, 5578, 7368, 7375, 7378, 7569, 7579, 7778 or 7779 PCs do not support Thunderbolt devices through the USB Type-C port. DisplayPort, USB Type-C, and USB 3.1 Gen 1 connections are supported through the USB Type-C port on the Dell Latitude 3379 and Inspiron 5368, 5378, 5568, 5578, 7368, 7375, 7378, 7569, 7579, 7778 or 7779 PCs. These PCs can also be charged through the USB Type-C port using a compatible 45W adapter.

Dell WD15 has limited functionality with the Dell Latitude 3379. The supported docking stations are the Dell USB 3.0 D1000 and D3100 models.

When using either the Dell USB 3.0 D1000 or D3100 dock, please note that the latest DisplayLink driver should be downloaded from DisplayLink for best performance with Windows 10. The latest DisplayLink driver can be downloaded from the DisplayLink - Windows Driver Downloads External Link website.

The driver should be installed before connecting the dock. The driver will prompt the user to connect the dock at the correct time.

The dock must be plugged in to the USB 3.0 port on the left side of the laptop. If you notice any video issue or the dock is not being detected, ensure that the dock is plugged into the correct port, as shown in the image below (Figure 1):

Latitude 3379 left side view
Figure 1: Left side view/USB 3.0 port

When the PC is connected to an external monitor, ensure to login to the PC before switching the display to the external monitor. The LCD of the laptop must be opened in order to log in.





Article ID: SLN303084

Last Date Modified: 03/15/2019 10:29 AM


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