Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Premier Sign In Partner Program Sign In
Contact Us

Article Number: 000129180

USB Type-C port on specific Latitude, Vostro and Inspiron systems do not support Thunderbolt or USB Type-C docking solutions

Summary: Thunderbolt or USB Type-C docking support on specific Dell Latitude, Vostro and Inspiron laptops.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

The USB Type-C port on the Dell Latitude 3379, Vostro 3500 and Inspiron 5368, 5378, 5568, 5578, 7368, 7375, 7378, 7569, 7579, 7778 or 7779 PCs does not support Thunderbolt or USB Type-C docking solutions like the Dell Dock WD15.

Latitude 3379 and specific Inspiron systems do not support USB Type-C docking solutions

Dell Latitude 3379. Vostro 3500 and Inspiron 5368, 5378, 5568, 5578, 7368, 7375, 7378, 7569, 7579, 7778 or 7779 PCs do not support Thunderbolt devices through the USB Type-C port. DisplayPort, USB Type-C, and USB 3.1 Gen 1 connections are supported through the USB Type-C port on the Dell Latitude 3379, Vostro 3500 and Inspiron 5368, 5378, 5568, 5578, 7368, 7375, 7378, 7569, 7579, 7778 or 7779 PCs. These PCs can also be charged through the USB Type-C port using a compatible 45W adapter.

Dell WD15 has limited functionality with the Dell Latitude 3379. The supported docking stations are the Dell USB 3.0 D1000 and D3100 models.

When using either the Dell USB 3.0 D1000 or D3100 dock, please note that the latest DisplayLink driver should be downloaded from DisplayLink for best performance with Windows 10. The latest DisplayLink driver can be downloaded from the DisplayLink - Windows Driver Downloads SLN303084_en_US__1iC_External_Link_BD_v1 website. 

Note: The driver should be installed before connecting the dock. The driver will prompt the user to connect the dock at the correct time.

 The dock must be plugged in to the USB 3.0 port on the left side of the laptop. If you notice any video issue or the dock is not being detected, ensure that the dock is plugged into the correct port, as shown in the image below (Figure 1):

SLN303084_en_US__3Latitude_3379_ left_side_view
Figure 1: Left side view/USB 3.0 port

When the PC is connected to an external monitor, ensure to login to the PC before switching the display to the external monitor. The LCD of the laptop must be opened in order to log in.

Cause

USB Type-C bus on these systems does not support DisplayPort over USB Type-C

Resolution

Use a USB Type-A dock

Article Properties

Affected Product
Inspiron 13 5368 2-in-1, Inspiron 13 5378 2-in-1, Inspiron 13 7368 2-in-1, Inspiron 13 7378 2-in-1, Inspiron 15 5568 2-in-1, Inspiron 15 5578 2-in-1, Inspiron 15 7569 2-in-1, Inspiron 15 7579 2-in-1, Inspiron 17 7778 2-in-1, Inspiron 17 7779 2-in-1 , Latitude 13 3379 2-in-1, Vostro 3500 ...
Last Published Date

20 Feb 2024

Version

6

Article Type

Solution

Back to Top