Knowledge Base

XPS 9343 Touchscreen Input is Intermittently Unresponsive

Touchscreen Input

XPS 9343 systems being used in a corporate environment may intermittently lose responsiveness to touchscreen input. The touchscreen input can be re-enabled through a reboot, or by restarting the Touch Input Service in Windows Services.

Group Policy

User domain's may have a group policy that disables the Touch Input Service. Users will need to delete the TabletInputService group policy (Figure 1).

Figure 1

Article ID: SLN300443

Last Date Modified: 12/06/2017 10:44 AM

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