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Article Number: 000131897

How to Download and Install Absolute

Summary: Absolute may be downloaded, installed, and then verified by following these instructions.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

This article walks through the steps of downloading and installing Absolute Data and Device Security.

Affected Products:

Absolute

Affected Operating Systems:

Windows

Cause

Not applicable.

Resolution

An administrator may Download, Install, and then Verify Absolute. Click the appropriate process for more information.

To download the product:

  1. Open a web browser and go to https://cc.absolute.com External Link.
  2. Populate the email address used to access the web portal and then click Next.

Absolute web console login

  1. Log In to the web portal.

Password

  1. Click Settings.

Settings

  1. Click Agent Management.

Agent Management

  1. Click the dropdown arrow under the current version from Agent Management.

Dropdown arrow

  1. Click Download Full Agent Installer.

Download Full Agent Installer

  1. Select the agent type depending on whether this is for a Windows or macOS endpoint. Click Generate Package, and the Absolute site generates a custom installer package for the specific customer pulling down the installer.

Generate Package

Note: It may take a few minutes to generate the installer for download.
  1. Click Close.

Package generation notification

Note:
  • A window appears indicating that the installer package is being created and to check the download page in a few minutes.
  • When the download is ready, the option in the download screen changes from Generate Package to Download Package.
  1. Click Download Package to download the installer.

Download Package

  1. Once the download is complete, extract the zipped installation package to a location of your choice.
  2. Run AbsoluteAgent[VERSION].msi or AbsoluteAgentAgent[VERSION].exe as admin from the folder that you have extracted the zipped installation package to.

Example installer

Note:
  • [VERSION] represents the version numbers.
  • The version may differ from the version in the example image.

To install the product:

  1. Click Next.

Absolute Agent installer welcome screen

  1. Click Install.

Install

  1. Click Finish. Optionally, select Show the Windows Installer log to view install logs.

Finish

To verify installation:

  1. Open a web browser and go to https://cc.absolute.com SLN306683_en_US__1iC_External_Link_BD_v1.
  2. Populate the email address used to access the web portal and then click Next.

Absolute web console login

  1. Log In to the web portal.

Password

  1. Click Find Devices.

Find Devices

  1. Select Active Devices and confirm that the endpoint is listed.

Active Devices

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

 
 

Additional Information

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Article Properties

Affected Product

Absolute

Last Published Date

24 Jul 2023

Version

11

Article Type

Solution

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