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Venue 11 Pro 5130 Battery Not Detected, Will Not Charge or Will Not Power the System

This article provides the information on "Venue 11 Pro 5130 Battery not detected, will not charge or will not power the system".

Battery Not Detected, Will Not Charge or Will Not Power the System

Some Venue 11 Pro 5130 users have reported issues with the battery (Part number T8NH4) on systems manufactured prior to January 2014. Symptoms include:

  • Battery may not show up in the BIOS at all, or it may show as defective.
  • Battery may show up in the BIOS and indicate a full charge/healthy, but the system will not operate without AC power.
  • Battery will not charge.

In all cases, if a new/known good battery was installed into the system, the systems worked normally.

Pin Failure on The Battery

Investigation of the issue revealed contact failure on the battery as the cause for the failure.

If this issue is encountered, replace the battery under the normal battery warranty process.

Artikel-id: SLN293303

Laatste wijzigingsdatum: 09/19/2017 12:26 PM

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