024-966 Load Tray 2 Error on LCD Panel [ Dell™ 2130cn Printer ]

024-966 Load Tray 2 Error on LCD Panel [ Dell™ 2130cn Printer ]


Load Tray 2 Error LCD Panel 2130cn 024-966 2130cn printers 

  1. Cycle power on the Printer.
    1. Turn the printer off.
    2. Wait 10 seconds.
    3. Turn the printer on.
    4. Determine if the issue still occurs.

  2. Determine the paper specifications that were used.
    Refer to the online User's Guide for more information which paper type is compatible with 250-Sheet Tray.

  3. Set the paper size to Auto on the operator panel.
    • For Tray 1:
      1. With the printer in a Ready to Print state, press the Menu button.
      2. Press the down arrow button to scroll to Tray Settings, then press the select button.
      3. Press the down arrow button to scroll to Tray 1, then press the select button.
      4. Press the down arrow button to scroll to Paper Size, then press the select button.
      5. Press the down arrow button to change the value to Auto, then press the select button. (An asterisk * appears next to Auto.)
      6. Restart the printer for the settings to take effect.

    • For MPF:
      1. With the printer in a Ready to Print state, press the Menu button.
      2. Press the down arrow button to scroll to Tray Settings, then press the select button.
      3. Press the down arrow button to scroll to MPF, then press the select button.
      4. Press the down arrow button to scroll to Driver Specified, then press the select button.
      5. Restart the printer for the settings to take effect.

  4. Verify that there is paper in the tray and it is the proper size.
    Verify that the paper size is the same as is set for the printer.

  5. If the problem still persists, run diagnostics on the Cassette 2 No Paper Sensor.
    1. Hold down the up and down arrow buttons on the printer and power the printer on.
    2. Release your fingers from the keys when the message Diagnosing... appears.
    3. When Customer Mode and IOT Diag are displayed, press the select button to choose DIOT Diag.
    4. Press the select button to choose Digital Input.
    5. Press the up or down arrow button to scroll to DI-9, then press the select button.
    6. When DI-9 L 0 appears on the display, remove the paper tray and reinstall it. The number increases by 1 every time you do this (Figure 1).
      DI-9 Diags
      Figure 1: Running the DI-9 Diagnostics

    7. Reinstall the paper tray.
    8. Press the Cancel button to stop the diagnostic.
    9. When the display changes to DI-9 Off, turn the printer off then back on to leave the diagnostic menu and return to normal printer functions.

  6. Determine if the number increases by 1.
    • The number does not increase by 1: Please contact Dell Technical Support for further advice.
    • The number increases by 1: Please contact Dell Technical Support for further advice.
 
Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Artikel-id: SLN162414

Laatste wijzigingsdatum: 07/30/2013 12:00 AM


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