Dell Data Protection Enterprise Edition or Virtual Edition CMGAD fails to download key material

Dell Data Protection Enterprise Edition or Virtual Edition CMGAD fails to download key material


When you attempt to download key material using CMGAD, the attempt fails and provides an error: "The server returned an invalid or unrecognized response".


Affected Products:

Dell Data Protection | Enterprise Edition
Dell Data Protection | Virtual Edition

Affected Versions

8.3 - 9.4


If you collect verbose logging from CMGAD using the command line switch "–v5" you will see:

  • [DATE] HttpLogCallback(): Error 'HTTP error', HTTP Error: 'The server returned an invalid or unrecognized response(12152)
  • [DATE] ForensicRetrieveKeys: execAsync() returned 0x2f78, nFaultCode = 0, faultString = ""
  • [DATE] Error retrieving keys from server, caught CrErrException Description: "Executing XML RPC forensic.GetKeys method", error = 0x2f78


To work around this problem, run a 7.x version of CMGAD from the command line with the -f switch.


For support, US-based customers may contact Dell Data Security ProSupport at 877.459.7304, Option 1, Ext. 4310039, or via the Chat Portal. To contact support outside the US, reference ProSupport’s International Contact Numbers. For additional insights and resources, visit the Dell Security Community Forum.


Artikel-id: SLN302944

Laatste wijzigingsdatum: 08/17/2018 10:35 AM


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