Guide to Dell Wireless Monitors

Guide to Dell Wireless Monitors



Dell wireless monitors enables your Windows laptop computer, Android smartphone or tablet with Miracast capability to display the screen image to the monitor using a Wi-Fi Direct interface. When you connect the laptop, smartphone or tablet to the Dell wireless monitor, you can access the mouse and keyboard connected to the Monitor and control the devices.

You can either extend or duplicate your Windows desktop wirelessly to one of these monitors and connect your Android 5.0 (and above) tablet or smartphone via Wi-Fi simultaneously through Dual Cast.

Note: Apple iPhone, iPad and Macbooks are not supported. Sony smartphones is not supported as a secondary device for dual cast.

Click Setup on top and choose an operating system to begin.


Connecting to Dell wireless monitor in Windows 10

  1. Verify that the device meets the Hardware Requirements.

  2. Download and install the Dell Wireless Monitor software from Dell Support website.
    Browse to the Drivers & Downloads page for Dell S2317HWi Monitor.
    Browse to the Drivers & Downloads page for Dell U2417HWi Monitor.

  3. Press the Windows logo + K key on the keyboard.
    You can also click on the Notification Icon and click Connect in the Action Center menu.

  4. Select the Wireless Monitor from the list.
    Follow the on-screen instructions displayed on the monitor and press the button located under the Checkmark to complete the setup process (First time setup only).
    Connecting in Windows 10
    Figure 1: Select the wireless monitor

    Connecting in Windows 10
    Figure 2: Confirm pairing on the monitor

  5. Click on Allow input from a keyboard or mouse connected to this display on the computer to complete the setup process.
    Connecting in Windows 10
    Figure 3: Allow input from keyboard or mouse

Want to connect an Android smartphone or tablet simultaneously? Check the Connecting to Dell wireless monitor in Android section of this Dell knowledgebase article.


Support videos

Learn how to connect to the Dell wireless monitor in Windows 10

Learn how to disconnect from a Dell wireless monitor in Windows 10



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Connecting to Dell wireless monitor in Windows 8.1

  1. Verify that the device meets the Hardware Requirements.

  2. Download and install the Dell Wireless Monitor software from Dell Support website.
    Browse to the Drivers & Downloads page for Dell S2317HWi Monitor.
    Browse to the Drivers & Downloads page for Dell U2417HWi Monitor.

  3. Press the Windows + C key on the keyboard to open the Charms menu.
    You can also swipe-in from the right to open the Charms menu.
    Connecting in Windows 8 or 8.1
    Figure 4: Charms bar

  4. Click Devices and then select Project.
    Connecting in Windows 8 or 8.1
    Figure 5: Devices menu

  5. Click Add a wireless display.
    Connecting in Windows 8 or 8.1
    Figure 6: Add a wireless display

  6. Select the Wireless Monitor in the menu.
    Follow the on-screen instructions displayed on the monitor and press the button located under the Checkmark (on the monitor On-Screen Display (OSD) menu) to complete the setup process (First time setup only).
    Connecting in Windows 10
    Figure 7: Confirm pairing on the monitor

  7. Click on Allow input from a keyboard or mouse connected to this display on the computer to complete the setup process.

Want to connect an Android smartphone or tablet simultaneously? Check the Connecting to Dell wireless monitor in Android section of this Dell knowledgebase article.


Support videos

Learn how to connect to the Dell Wireless Monitor in Windows 8.1

Learn how to disconnect from a Dell Wireless Monitor in Windows 8.1



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Connecting to Dell wireless monitor in Windows 7

Connecting to the Dell wireless monitor in Windows 7 requires you to install the Dell Wireless Monitor software. This application will help you connect, disconnect and change the projection mode.

  1. Verify that the device meets the Hardware Requirements.

  2. Download and install the Dell Wireless Monitor software from Dell Support website.
    Browse to the Drivers & Downloads page for Dell S2317HWi Monitor.
    Browse to the Drivers & Downloads page for Dell U2417HWi Monitor.

  3. Open the Dell Wireless Monitor software. The application will then automatically search for available devices.

    Figure 8: Cast settings

  4. Click Connect once the monitor name is displayed in the list.

    Figure 9: Cast settings

  5. Enter the passcode as shown on the monitor screen and press Enter key on the keyboard to complete the pairing process.

    Figure 10: Cast settings

  6. If you are prompted to update the Firmware of the monitor, click Yes.
Note: When switching from/with a Windows 7 PC, it may take up to 1 minute to detect the monitor. Do not restart your PC or turn off your monitor.

Changing the Projection Mode in Windows 7

  1. Open the Dell Wireless Monitor software.
  2. Once your PC is connected to the monitor, select the required projection mode.

    Figure 11: Cast settings

To disconnect from the Dell wireless monitor in Windows 7. Open the Dell Wireless Monitor software and click Disconnect.

Want to connect an Android smartphone or tablet simultaneously? Check the Connecting to Dell wireless monitor in Android section of this Dell knowledgebase article.

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Connecting to Dell wireless monitor in Android

  1. Verify that the Android smartphone or tablet meets the Hardware Requirements.

  2. Go to the app drawer and open the Dell wireless monitor app.
    Note: Download the Dell Wireless Monitor app from Google Play Store.
    Connecting in Android
    Figure 12: Dell Wireless Monitor app

  3. Tap Cast Settings in the Dell Wireless Monitor app.
    Connecting in Android
    Figure 13: Cast settings

  4. Tap on the Wireless Monitor in the list.
    Follow the on-screen instructions displayed on the monitor and press the button located under the Checkmark (on the monitor On-Screen Display (OSD) menu) to complete the setup process (First time setup only).
    Connecting in Android
    Figure 14: Wireless displays that are detected

    Connecting in Windows 10
    Figure 15: Confirm pairing on the monitor

  5. Allow the Bluetooth Input connection on your device.
    Note: Ensure that you allow the bluetooth input connection to control your Android tablet or smartphone using the keyboard and mouse that is connected to the monitor.

Want to connect a Windows laptop computer simultaneously? Check the Connecting to Dell wireless monitor in Windows 10 or Connecting to Dell wireless monitor in Windows 8.1 section of this Dell knowledgebase article.


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Dual Screencast - Connecting one Windows and one Android device

The Dual Screencast feature of the Dell wireless monitor allows you to connect one Windows laptop and one Android smartphone or tablet simultaneously. The image from the Windows laptop is displayed in full screen and the Android smartphone or tablet is displayed as an overlay (PiP - Picture in Picture) image.

You can connect only one Windows and one Android device simultaneously to the Dell wireless monitor.

Note: Dual Screencast function is only supported when your computer and Android device has the Dell wireless monitor software or app installed. Sony smartphones are not supported as secondary device for dual cast.
  1. Ensure that the Dell Wireless Monitor software is installed on both the devices.
    Browse to the Drivers & Downloads page for Dell S2317HWi Monitor for Windows based laptop.
    Browse to the Drivers & Downloads page for Dell U2417HWi Monitor for Windows based laptop.
    For Google Android tablets or smartphones, visit the Google Playstore on your device to download the Dell Wireless Monitor app.

  2. First, connect the Windows based laptop to the monitor.
    For laptops with Windows 10, follow the Connecting to Dell wireless monitor in Windows 10 section of this article.
    For laptops with Windows 8.1, follow the Connecting to Dell wireless monitor in Windows 8.1 section of this article.

  3. Connect the Google Android tablet or smartphone to the monitor. For more instructions refer to the Connecting to Dell wireless monitor in Android section of this article.

Once the Android tablet or smartphone is connected, there are several functions you can use to control the overlay image of your Android device:

  1. Left-click the mouse on the top of the overlay to drag the windows.
  2. Click on the X icon on the upper right corner of the projected image to disconnect the Android Device.
  3. Click on the speaker icon on the upper right corner of the projected image to mute or unmute the sound.
  4. Click and drag the lower right corner of the projected image to enlarge or shrink the image.

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Features & Hardware Requirements

Some of the key features of Dell Wireless Monitors include:

  • Wirelessly connect two mobile devices (Windows laptop + Android smartphone/tablet) on a single large screen.
  • Simultaneously display content from two mobile devices and edit with a single keyboard and mouse.
  • Conveniently transition your tasks wirelessly between mobile devices and a monitor screen with ease.
  • Wireless connectivity via IEEE 802.11 ac, Bluetooth, and devices that support Miracast
  • Full HD resolution, 1920 x 1080
  • Full screen support for lower resolutions
  • Wireless Charging for mobile devices on select Dell wireless monitors

Before connecting to the Dell wireless monitor, verify if your laptop computer or smartphone meets the recommended hardware requirements.

Hardware Requirements
  • 4th generation Intel Core (Haswell) or later i5 or i7 processor with dual band Wi-Fi (AC) module.
    • Intel based Wi-Fi module recommended
    • Broadcom, Qualcom/Atheros supported
Software Requirements
  • Dell Wireless Monitor software
  • Updated video/graphics drivers and network drivers.
Operating System
  • Microsoft Windows 10 (latest build recommended)
  • Microsoft Windows 8.1 (latest build recommended)
  • Google Android (Android 5 or above with Miracast capability)
Note: Apple iPhone, iPad and Macbooks are not supported. Sony smartphones are not supported as a secondary device for dual cast.

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Troubleshooting common issues

Issue (Symptom) Possible Solution
Laptop computer cannot connect to the monitor
  • Try connecting to monitor again. If it subsequent tries does not work, proceed to the next step.
  • Restart your computer and try connecting.
  • Remove the Wireless Monitor from Devices and Printers under Control Panel.
  • Change the Band Selection of the monitor, try with 2.4Ghz or 5Ghz.
  • Reset the Monitor to Factory Defaults. Refer to the User Guide of your monitor.
  • Install the latest Wireless Card drivers on your laptop computer.

For Windows 7 PC only:
  • Ensure that an Android device is not connected to the monitor. Windows 7 PC must connect first and then the Android device.
  • Perform manual pairing.
    On the Dell Wireless Monitor software, click on "Where is my monitor?" to see the pairing code. Note: Keyboard and mouse need to be connected to the monitor to enter the pairing code.
  • For Intel WiDi Setup, refer to the Dell knowledge-base article Intel Wireless Display.
Keyboard and Mouse connected to the monitor not working on the laptop computer
  • Ensure to click on Allow input from a keyboard or mouse connected to this display on the laptop computer during the first time setup process.
  • Disconnect the keyboard and mouse from the monitor and reconnect the keyboard and mouse.
  • Power OFF the monitor, wait for 30 seconds and then power ON the monitor.
  • Restart your laptop computer.
  • Reset the Monitor to Factory Defaults. Refer to the User Guide of your monitor.
  • Try a different set of keyboard and mouse to see if the issue is specific to the keyboard and mouse.
Keyboard and Mouse connected to the monitor not working on the Tablet or Smartphone
  • Disconnect the keyboard and mouse from the monitor and reconnect the keyboard and mouse.
  • Power OFF the monitor, wait for 30 seconds and then power ON the monitor.
  • Restart your Android tablet or smartphone.
  • Forget the Dell wireless monitor from the Bluetooth settings menu of the tablet or smartphone.
  • Clear data of the Dell Wireless Monitor app from the App Info menu
No Audio from the monitor
  • Set the Dell wireless monitor as the default playback device.
Android tablet or smartphone cannot connect to the monitor
  • Using the Home Screen options on the monitor, enable Dual Connection. Refer to the How to Use and Troubleshoot guide for your monitor.
  • Disconnect the laptop computer (if it is connected) from the monitor. Connect the Android tablet or smartphone first.
  • Verify if both the Android tablet or smartphone and laptop computer are connected to the same Wi-Fi network.
  • Verify if both the Android tablet or smartphone and the monitor are using the same Band.
Video quality is not good
  • Verify if both monitor and laptop computer, Android tablet or smartphone are configured to use the same Band. Refer to the User Manual of your device to learn about how to change the wireless band.
  • Using the Home Screen options, change the Band selection to 5Ghz on the Monitor and your laptop computer, Android tablet or smartphone.
Audio quality is not good
  • Verify if both monitor and laptop computer, Android tablet or smartphone are configured to use the same Band. Refer to the User Manual of your device to learn about how to change the wireless band.
  • Using the Home Screen options, change the Band selection to 5Ghz on the Monitor and your laptop computer, Android tablet or smartphone.
Cannot see the monitor name on the computer, tablet or smartphone
  • Power OFF the monitor, wait for 30 seconds and then power ON the monitor.
  • Restart your laptop computer, Android tablet or smartphone.
  • Using the Home Screen options, change the Band selection to Auto.
Cannot connect to the monitor on a network behind a firewall (corporate network) If you have administrator rights on your Windows 10 or Windows 8.1 PC, you can try the following steps:
  1. Press the Windows logo key and X on the keyboard.
  2. Click Command Prompt (Admin) option in the menu.
  3. Type netsh advfirewall firewall add rule name="Wireless Display (DELL)" dir=in action=allow program=%%SystemRoot%%\System32\WUDFHost.exe enable=yes profile=any and press the Enter key.
  4. Restart the computer.

Contact your IT administrator to review the following settings and verify that the settings do not block Wi-Fi Direct, Virtual Wi-Fi port 7236 which is used for screen cast:
  1. Windows firewall settings
  2. 3rd party firewall application settings (if applicable)
  3. Local group policy
  4. Anti-virus application settings
  5. VPN settings (if applicable)
  6. Network router settings

For Windows 10 and Windows 8.1 PCs, request your network administrator to add an incoming rule to Windows firewall advanced security to allow wireless display to accept connection on any protocol and on all network profiles (domain, private or public).

Disclaimer: Do not attempt to do this on your own without consulting your network administrators. Please always ensure that you have your network administrators’ prior approval and guidance before attempting this. Dell will not be liable in any manner whatsoever for any unauthorized, improper and/or incorrect action on your part.

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Common error messages

Error Message Solution
Connection failed
Maximum of 2 connections reached. (Error 1)
Only one Windows and one Android device can be connected to the monitor simultaneously. Note: To connect both devices to a monitor, the Dell Wireless Monitor software should be installed on both Windows laptop computer and Android table or smartphone.
Connection failed
Only one Windows device can be connected at a time. (Error 2)
Only one Windows and one Android device can be connected to the monitor simultaneously. Note: To connect both devices to a monitor, the Dell Wireless Monitor software should be installed on both Windows laptop computer and Android table or smartphone.
Connection failed
Connecting two Windows devices or two Android devices at the same time is not supported. (Error 3)
Only one Windows and one Android device can be connected to the monitor simultaneously. Note: To connect both devices to a monitor, the Dell Wireless Monitor software should be installed on both Windows laptop computer and Android table or smartphone.
Connection failed
To enable dual connection of Windows and Android, please install the Dell Wireless Monitor software on each device. (Error 4)
To enable Dual Connection, the Dell Wireless Monitor software should be installed on both devices. Ensure that Dual Connection is enabled:
  • Disconnect from the monitor.
  • Click the Settings Icon icon in the Home screen.
  • Click Advanced.
  • Enable Dual Connection.
Connection failed
Multiple device connection failed, please try again. (Error 5)
Connection failed
To enable dual connection of Windows and Android, please allow Dual Connection under Advanced monitor settings. (Error 6)
To enable Dual Connection, the Dell Wireless Monitor software should be installed on both devices. Ensure that Dual Connection is enabled:
  • Disconnect from the monitor.
  • Click the Settings Icon icon in the Home screen.
  • Click Advanced.
  • Enable Dual Connection.
Channel optimization
The W-Fi channel between your Windows device and Dell wireless monitor has been changed. To optimize the performance, it is advised to reconnect to the monitor.
Reconnect your Windows computer, Android smartphone or tablet to the Dell wireless monitor.

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Frequently Asked Questions

Here are some frequently asked questions. Click on the questions below to find more information.

Hardware Requirements
  • 4th generation Intel Core (Haswell) or later i5 or i7 processor with dual band Wi-Fi (AC) module.
    • Intel based Wi-Fi module recommended
    • Broadcom, Qualcom/Atheros supported
Software Requirements
  • Dell Wireless Monitor software
  • Updated video/graphics drivers and network drivers.
Operating System
  • Microsoft Windows 10 (latest build recommended)
  • Microsoft Windows 8.1 (latest build recommended)
  • Google Android (Android 5 or above with Miracast capability)

The maximum resolution supported by both Dell S2317Hwi and U2417Hwi Monitors is 1920 x 1080.

At any given time, you can connect One Microsoft Windows laptop and One Android tablet or smartphone.

Ensure that the keyboard and mouse are connected to the USB downstream port of the monitor.

Note: Using the On-Screen Display (OSD) menu does not allow you to access the monitor's Home Screen.

To change the name of the Dell wireless monitor, follow these steps:

  1. Ensure that the keyboard and mouse are connected to the USB downstream port of the monitor.
  2. Click on the gear icon on the top-right corner.
  3. Click Rename and enter a name of your choice.
  4. Click OK to save the settings.

To check the current firmware version number of the Dell wireless monitor:

  1. Ensure that the keyboard and mouse are connected to the USB downstream port of the monitor.
  2. Click on the gear icon on the top-right corner.
  3. Click About.

Currently, Apple iPhone or iPad is not compatible with Dell wireless monitors.

Currently, Apple Macbooks are not compatible with Dell wireless monitors.

Currently, only the Dell S2317Hwi Monitor supports Qi or PMA wireless charging on the monitor base.

With the OTA (over-the-air) upgrade feature, the firmware of the Dell wireless monitor can be upgraded to the most up-to-date version.

Ensure that you have the following installed and ready:

  1. Install the Dell Wireless Monitor software on your laptop.
  2. Connect your laptop to the internet and verify that you are able to go online.
  3. Connect your laptop to the Dell wireless monitor.

The Dell Wireless Monitor goes into stand-by mode if there is no device connected within 30 seconds. Power ON the monitor and then try connecting to it again.

Some of the settings that my be causing this issue could include:

  • Windows firewall settings
  • 3rd party firewall application settings (if applicable)
  • Local group policy
  • Anti-virus application settings
  • VPN settings (if applicable)
  • Network router settings

Contact your IT administrator to review these settings and verify that the settings do not block Wi-Fi Direct, Virtual Wi-Fi port 7236 which is used for screen cast.

If you have administrator rights on your Windows 10 or Windows 8.1 PC, you can try the following steps:

  1. Press the Windows logo key and X on the keyboard.
  2. Click Command Prompt (Admin) option in the menu.
  3. Type netsh advfirewall firewall add rule name="Wireless Display (DELL)" dir=in action=allow program=%%SystemRoot%%\System32\WUDFHost.exe enable=yes profile=any and press the Enter key.
  4. Restart the computer.

For Windows 10 and Windows 8.1 PCs, request your network administrator to add an incoming rule to Windows firewall advanced security to allow wireless display to accept connection on any protocol and on all network profiles (domain, private or public).

Disclaimer: Do not attempt to do this on your own without consulting your network administrators. Please always ensure that you have your network administrators’ prior approval and guidance before attempting this. Dell will not be liable in any manner whatsoever for any unauthorized, improper and/or incorrect action on your part.

Sony smartphones are not supported as secondary device in dual cast mode. Dell wireless monitor does not support HDCP (High Definition Content Protection) connection while Sony smartphones always enabled HDCP during screen cast.

You can however connect a Sony smartphone as a single device connection. To do this, disconnect the PC from the monitor and connect your Sony smartphone to the monitor.


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Monitor Support page More information and support for your Dell monitor, laptop or tablet screen can be found on our Monitor Support site.




Article ID: SLN299385

Last Date Modified: 04/13/2018 03:45 AM


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