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How to Clear Paper Jams on the E514dw / E515dw / E515dn Dell Multifunction Printers

Summary: Steps for clearing paper jams on the E514dw / E515dw / E515dn Dell printers.

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Article Content


Symptoms


Table of Contents:

  1. Clear the Paper Jam
  2. Paper is Jammed in the Paper Tray
  3. Paper is Jammed in the Output Paper Tray
  4. Paper is Jammed at the Back of the Machine
  5. Paper is Jammed inside the Machine
  6. Paper is Jammed in the 2-sided Tray

1. Clear the Paper Jam

 

Always remove the remaining paper from the paper tray and straighten the stack when you are adding new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams.

  • Paper is Jammed in the Paper Tray.
  • Paper is Jammed in the Output Paper Tray.
  • Paper is Jammed at the Back of the Machine.
  • Paper is Jammed inside the Machine.
  • Paper is Jammed in the 2-sided Tray.

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2. Paper is Jammed in the Paper Tray

 

If the machine's control panel or the Status Monitor (for Macintosh only) displays there is a jam in the paper tray, do the following steps.

  1. Pull the paper tray completely out of the machine (Figure 1).
    SLN297438_en_US__1E310dwJam-1
    Figure 1
     
  2. Slowly pull out the jammed paper (Figure 2).
    SLN297438_en_US__2E515jam-1
    Figure 2

    Pulling the jammed paper downward using both hands allows you to remove the paper more easily.
  3. Fan the stack of paper to prevent further jams, and slide the paper guides to fit the paper size (Figure 3).
    SLN297438_en_US__3E515jam-2
    Figure 3
     
  4. Make sure the paper is below the "MAX" mark (Figure 4).
    SLN297438_en_US__4E515jam-3
    Figure 4
     
  5. Put the paper tray firmly back in the machine.

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3. Paper is Jammed in the Output Paper Tray

 

When the paper is jammed in the output paper tray, do the following:

  1. Use both hands to open the scanner (Figure 5).
    SLN297438_en_US__5E515jam-4
    Figure 5
     
  2. Remove the paper (Figure 6).
    SLN297438_en_US__6E515jam-5
    Figure 6
     
  3. Push the scanner down with both hands to close it (Figure 7).
    SLN297438_en_US__7E515jam-6
    Figure 7
     

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4. Paper is Jammed at the Back of the Machine

 

If the machine's control panel or the Status Monitor (for Macintosh only) indicates that there is a jam in the back (Rear) of the machine, complete the following:

  1. Leave the machine turned on for 10 minutes. This allows the internal fan to cool the extremely hot parts inside the machine.
  2. Open the back cover (Figure 8).
    SLN297438_en_US__8E515jam-7
    Figure 8
     
  3. Pull the black tabs at the left and right sides toward you to release the fusing unit cover (Figure 9).
    SLN297438_en_US__9E515jam-8
    Figure 9
     
    Warning: HOT SURFACE
    The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them (Figure 10).


    SLN297438_en_US__10E515jam-9
    Figure 10
     
  4. Use both hands to gently pull the jammed paper out of the fusing unit (Figure 11).
    SLN297438_en_US__11E515jam-10
    Figure 11
     
  5. Close the fusing unit cover. Make sure the black tabs at the left and right sides lock into place (Figure 12).
    SLN297438_en_US__12E515jam-11
    Figure 12
     
  6. Close the back cover until it locks in the closed position.

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5. Paper is Jammed inside the Machine

 

If the machine's control panel or the Status Monitor (for Macintosh only) indicates that there is a jam inside the machine, do the following:

SLN297438_en_US__13icon Caution: Do not attempt to remove a paper jammed deeply inside the product, particularly a paper wrapped around a heat roller. Otherwise, it may cause injuries or burns, and even worse, may generate smoke if you keep operating the product with a paper jammed. Switch off the product promptly and contact your local Dell representative for more information.

 

  1. Leave the machine turned on for 10 minutes. This allows the internal fan to cool the extremely hot parts inside the machine.
  2. Open the front cover (Figure 13).
    SLN297438_en_US__14E515toner-1
    Figure 13
     
  3. Remove the toner cartridge and drum unit assembly (Figure 14).
    SLN297438_en_US__15E515toner-2
    Figure 14
     
    Warning: WARNING: HOT SURFACE
    The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them (Figure 15).


    SLN297438_en_US__16E515jam-12
    Figure 15
     
  4. Pull out the jammed paper slowly (Figure 16).
    SLN297438_en_US__17E515jam-13
    Figure 16
     
  5. Install the toner cartridge and drum unit assembly into the machine (Figure 17).
    SLN297438_en_US__18E515toner-3
    Figure 17
     
  6. Close the front cover.

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6. Paper is Jammed in the 2-sided Tray

 

If the machine's control panel or the Status Monitor (for Macintosh only) indicates that there is a jam in the 2-sided paper tray, do the following:

  1. Leave the machine turned on for 10 minutes. This allows the internal fan to cool the extremely hot parts inside the machine.
  2. Pull the paper tray completely out of the machine (Figure 17).
    SLN297438_en_US__19E515Clean-3
    Figure 17
     
  3. At the back of the machine, pull the 2‑sided tray completely out of the machine (Figure 18).
    SLN297438_en_US__20E515jam-14
    Figure 18
     
  4. Pull the jammed paper out of the machine or out of the 2‑sided tray (Figure 19).
    SLN297438_en_US__21E515jam-15
    Figure 19
     
  5. Remove paper that may have jammed under the machine due to static electricity (Figure 20).
    SLN297438_en_US__22E515jam-16
    Figure 20
     
  6. If paper is not caught inside the 2-sided tray, open the back cover (Figure 21).
    SLN297438_en_US__8E515jam-7
    Figure 21
     
    Warning: WARNING: HOT SURFACE
    The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them (Figure 22).


    SLN297438_en_US__10E515jam-9
    Figure 22
     
  7. Use both hands to gently pull the jammed paper out of the back of the machine (Figure 23).
    SLN297438_en_US__11E515jam-10
    Figure 23
     
  8. Close the back cover until it locks in the closed position.
  9. Put the 2-sided tray firmly back in the rear of the machine.
  10. Put the paper tray firmly back in the front of the machine.

If these steps do not correct the problem, please contact Dell Technical Support.

SLN297438_en_US__26Printer Support
More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.  

Purchase Toner and other Dell Laser Printer Supplies

Dell Recycling
 
SLN297438_en_US__27icon It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.



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Article Properties


Affected Product

Dell E514dw Multifunction Printer, Dell E515dn Multifunction Printer, Dell E515dw Multifunction Printer

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution