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How to prepare a Dell PC for a clean install or reinstall of QuickBooks

The following article provides information on how to prepare your Dell PC to best ensure that an install or reinstall of Intuit's QuickBooks goes through correctly.

Table of Contents:

  1. Preparing your Dell PC to install/reinstall QuickBooks
  2. Using the Intuit QuickBooks clean install tool
  3. Manually setup the PC for a clean install

1. Preparing your Dell PC to install/reinstall QuickBooks

This guide covers a situation where you are either installing a new version of QuickBooks onto your PC or are reinstalling your existing version, as part of a troubleshooting or fault recovery effort.

In this case simply removing the old version sometimes will not do. This guide takes your through two methods of preparing your PC to lessen the chances of anything going wrong during the install.

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2. Using the Intuit QuickBooks clean install tool

  1. Download the QuickBooks Clean Install Utility.exe External Link file and save it to your desktop.

  2. Open the QuickBooks Clean Install Utility.exe.

  3. Click I Accept on the license agreement.

  4. Select your version of QuickBooks and click Continue to start

  5. Click OK when you see the message QuickBooks is now ready for a clean install, please install to the default directory.

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3. Manually setup the PC for a clean install

If you don't want to run an automated delete program like QuickBooks Clean Install Utility, you can manually rename the QuickBooks installation folders using the following instructions, if you don't want to delete files before installing the new program.

Manually rename the QuickBooks installation folders

  1. Windows Explorer will allow you to locate and rename each of the folder locations listed for your version of Windows. Usually you would add old or damaged to the end of the folder name. This will prevent QuickBooks from recognizing the folder in order to create a new one.

Windows 8, 7 or Vista

QuickBooks 2007 and later folders:

  • C:\Program Data\Intuit\QuickBooks (year)
  • C:\Users\(current user)\AppData\Local\Intuit\QuickBooks (year)
  • C:\Program Files\Intuit\QuickBooks(year)

64-bit version

  • C:\Program Files (x86)\Intuit\QuickBooks (year)

If you get the message Error [Access Denied when renaming folders]

  1. Right-click the Windows Taskbar and select Task Manager.

  2. Click the Processes Tab.

  3. Click the Image/Name/Column heading to sort processes alphabetically by name.

  4. Select QBDBMgrN.exe, QBDBMgr.exe, QBCFMonitorService.exe, Qbw32.exe in the Image/Name/Column.

  5. Click End Process.

  6. Click Yes to the message, [WARNING: Terminating a process can cause undesired results including loss of data and system instability....]

If the Application Data or Program Data folder is not visible.

Windows 8

  1. On your keyboard, press < Win+E > to open the Computer window.

  2. Click View at the top of the window.

  3. Select Hidden items.

Windows 7 or Vista

  1. On your keyboard, press < Win+E > to open the Computer window.

  2. In the upper left, click the Organize button.

  3. Select Folder and Search Options.

  4. Click the View Tab.

  5. Click Show hidden files and folders.

  6. Click OK.

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN265867

Last Date Modified: 07/24/2017 08:58 AM

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