004-332 Restart Printer and 093-310 Toner Cartridge Rotate Error on the Dell 3000cn, 3010cn, 3100cn Laser Printers

 Table of Contents:

1. 004-332 Restart Printer and 093-310 Toner Cartridge Rotate Error on the Dell 3000cn, 3010cn, 3100cn Laser Printers

---

 

Issue 1.

004-332 Restart Printer and 093-310 Toner Cartridge Rotate Error on the Dell 3000cn, 3010cn, 3100cn Laser Printers

1. Turn the printer off using the power switch on the left side.

2. Wait 10 seconds, turn the printer back on, and check if the error message still occurs.

3. If the error persists, reseat all 4 of the toner cartridges. For more information about reseating toner cartridges, refer to the User's Guide for your printer.

4. While reseating, clean the toner cartridges with clean cloth and verify that the orange plastic covers have been removed from the developer rollers.

5. Turn off the printer, and disconnect the AC power cable and communication cable (Ethernet or USB, depending on set-up).

6. Remove the Imaging Drum and verify that the developer rotor frame (Figure 1) is not bent. If the frame is bent, Please contact Dell Technical Support for further advice.



7. With the Imaging Drum removed, Open the front cover and then push on the toner cartridge handle to determine if the carousel moves freely. If the cartridge carousel moves smoothly, Please contact Dell Technical Support for further advice.

8. Reconnect the AC power cable, turn on the printer, and check if the error still occurs. If the error persists, Please contact Dell Technical Support for further advice.
 

---

Click the button below to Tweet feedback or request assistance on anything in the above article.