How to Troubleshoot 016-XXX Setting Errors on the C3760dn / C3765dnf Dell Laser Printer

How to Troubleshoot 016-XXX Setting Errors on the C3760dn / C3765dnf Dell Laser Printer



Follow the steps below to troubleshoot 016-XXX Setting Errors on the C3760dn / C3765dnf Dell Laser Printer.


016-XXX Setting Errors on the C3760dn / C3765dnf Dell Laser Printer

  • 016-920: Wireless Setting Error Time-out Error
  • 016-921: Wireless Setting Error Download Error
  • 016-922: Wireless Setting Error Session Overlap Error
  • 016-541 / 016-542 / 016-543: Wi-Fi Certificate Error
  1. Turn off the Printer and remove the communication cables (USB or Ethernet, depending on Set-up).
  2. Turn the Printer on and verify if error recurs.
  3. If the error has recurred, please re-set the Printers Defaults.

    C3760dn:

    -> Press Menu Button on the Control Panel.
    -> Press Down Arrow until Admin Menu is displayed and Select.
    -> Press Down Arrow until Maintenance is displayed and Select.
    -> Press Down Arrow until Reset Defaults is displayed and Select.
    -> The Printer's defaults should now be reset.

    C3765dnf:

    -> Press the Info Button on the Control Panel.
    -> On the LCD Touchscreen Select the Tools Tab.
    -> On the LCD Touchscreen Select Admin.
    -> On the LCD Touchscreen Select Maintenance.
    -> On the LCD Touchscreen Select Reset Defaults.
    -> The Printer's defaults should now be reset.
  4. Restart the Printer and verify if error has recurred.
  5. If the error has recurred, update the Printers Firmware and verify if error recurs.
    See Article:
    Download driver and firmware updates for your Dell Printer
  6. If the error has recurred, reinstall the Printer Driver and verify if error recurs.
    See Article:
    Download driver and firmware updates for your Dell Printer
  7. Re-start Printer, connect the communication cables and verify if error has recurred.
  8. Re-seat the Printers optional Wireless Adaptor (if Installed).
    See Article:
    Installing the Optional Wireless Adapter on the Dell c3760dn, c3765dnf Laser Printer
  9. If the error has recurred, please use the Twitter contact Buttons below to advise Dell of the Technical Issue.

If these steps do not correct the problem, please contact Dell Technical Support.


Printer support
More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.

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Identyfikator artykułu: SLN265999

Data ostatniej modyfikacji: 09/13/2018 02:53 PM


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