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Article Number: 000123588

Try improving the USB connection error on the Dell Canvas 27

Summary: Information to resolve this issue and best practice for using your Dell Canvas 27.

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Article Content

Symptoms

A message appears whenever the Dell Canvas 27 is plugged in using the included USB Type-C to Type-A cable. This article provides more information about this issue and guidance for offering support.

Canvas 27 USB Type-C to Type-A cable prompts message

Customers will get an onscreen message each time the Dell Canvas 27 is plugged in using the included USB Type-C to Type-A cable. The message states the following: "Try improving the USB connection - DisplayPort connection might not work. Try using a different cable."

The USB Type-C to Type-A cable does not support DisplayPort. The cable enables touch and USB device functionality for the Dell Canvas 27. The Dell Canvas 27 is intended to be used with a video cable. The message should be disregarded when the Canvas is properly displaying video.

SLN306947_en_US__1icon NOTE: While this issue is for the Dell Canvas 27, it may also apply to other devices plugged into a USB Type-C port that supports DisplayPort over USB.

Cause

None

Resolution

refer to the symptoms above

Article Properties

Affected Product

Dell Canvas 27

Last Published Date

13 Feb 2024

Version

4

Article Type

Solution

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