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Troubleshooting Ghosting on Dell 3330dn Laser Printers


Article Summary: How to troubleshoot ghosting on Dell 3330dn laser printers

Example of ghosting:

Example of ghosting. A page which should have only a single line of text instead has the
same line repeated several times farther down the page. The line of text repeats at a set interval 
and gets lighter each time

Table of Contents:
  1. Check media is compatible and media type is correctly set
  2. Clean the charge roller
  3. Check and clean the toner and drum contacts
  4. Replace the toner cartridge
  5. Replace the imaging drum
  6. Perform a stop test


1.

Check media is compatible and media type is correctly set


Incompatible print media may cause print quality issues. Check the print media guidelines for information on supported media types.

Ensure the media type is correctly set on the printer front panel and in the print driver.

To set the media type on the printer front panel:
  1. Press the Menu button.
  2. Select Paper Menu.
  3. Press the Down Arrow until Paper Size/Type is highlighted then press Select.
  4. Press the Down Arrow until the correct source (Tray 1, Tray 2, MPF) is highlighted then press Select.
  5. Press the Right Arrow until the correct size (A4, A5, etc.) appears then press Select.
  6. Press the Right Arrow until the correct type (Plain, Label, etc.) appears then press Select.
  7. Submitting Selection is displayed.

To set the media type in the print driver:
  1. Open the printing preferences dialogue on your PC.
  2. Select the tab marked Paper.
  3. Check the Paper type setting matches the media physically present and set from the front panel.
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2.

Clean the charge roller


Loose toner or other contamination on the charge roller may cause print quality issues.

To clean the charge roller:
  1. Switch the printer off.
  2. Open the front cover, remove the toner and drum.

    Printer is shown from the front, front door is open, a hand is pulling on the blue handle

  3. Press and hold the button on the imaging drum located below and to the left of the toner cartridge handle. Pull on the blue plastic toner cartridge handle to separate the toner and drum.

    Drum and toner are shown from the front. Toner cartridge release button on the lower left of the
	imaging drum frame is highlighted.

  4. Locate the beige charge roller on the imaging drum. Clean the charge roller using a dry cloth or tissue.

    Imaging drum is shown from the front. The beige charge roller located above the main imaging drum 
	roller is highlighted

  5. Re-insert the toner cartridge in to the imaging drum and insert the assembled unit in to the printer.
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3.

Check and clean the toner and drum contacts

  1. Switch the printer off.
  2. Open the front door, remove the toner cartridge and drum.

    Printer is shown from the front, front door is open, a hand is pulling on the blue handle

  3. Locate the drum and toner contacts on the right of the toner bay.

    Empty toner bay is shown. On the lower right seven wire loops similar to the end of a paper clip
	are highlighted. A thicker wire retention spring at the back of the toner bay and a sprung wire loop
	at the top are also highlighted

    Check for damage, wipe away any loose toner.
  4. Locate the contacts on the underside of the toner cartridge.

    The underside of the toner cartridge is shown. A green circuit board with four copper contacts pads
	is highlighted. Next to the board are three more silver electrical contact pads.

    Check for damage, wipe away any loose toner.
  5. Locate the contacts on the right side of the imaging drum.

    The imaging drum is shown fron the right. Three metal contacts on or near the back right corner
	are highlighted.

    Check for damage, wipe away any loose toner.
  6. Reinsert the toner and drum, close the cover, switch the printer on.
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4.

Replace the toner cartridge


Replace the toner cartridge if possible.

Ensure the replacement toner is either new, or a cartridge you know works correctly.


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5.

Replace the imaging drum


Replace the imaging drum if possible.

Ensure the replacement drum is either new, or a drum you know works correctly.


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6.

Perform a stop test


Stopping the paper part way through the printer can help identify where the problem is occurring.

To perform a stop test:
  1. Open the rear door.
  2. Print a single sided page.
  3. As soon as the paper comes in to view at the back of the printer, switch the power off to stop the paper part way through the fuser unit (heated rollers at the rear of the printer).

    Printer is shown from the rear, back door is open, paper protrudes approx 4cm

  4. Open the front cover, remove the toner and drum.

    Printer is shown from the front, front door is open, a hand is pulling on the blue handle

  5. Check the area of the page which has been printed but has not yet passed through the fuser unit.

    The toner empty toner bay is shown, the remainder of the paper is visible

If the problem is visible before the fuser unit replace the toner first, then the drum if you have not already done so.

If this does not resolve the problem, or the issue occurs only after the fuser, contact technical support for assistance.


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If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.


 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

ID do artigo: SLN290649

Data da última modificação: 03/24/2014 12:00 AM


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