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Why is my Epson serial interface printer printing garbled text? - KB Article - 130647

Compare and match the COM port settings

If your receipt printer is printing garbled text or random characters, then the COM port settings of your retail application or system settings do not match those of the receipt printer. To compare and match the COM port settings, perform the following steps:

  1. Run the receipt printer self-test.

    NOTENOTE:For more information on running the Epson receipt printer self test, refer to Dell Knowledge Base Article: "How do I print a self test on an Epson receipt printer?" Article ID: 132113.

  2. Click the Start button, point to Settings, and click Control Panel.
    The Control Panel window appears.
  3. Double-click the System icon.
    The System Properties window appears.
  4. Click the Hardware tab and click the Device Manager button.
    The Device Manager window appears.
  5. Click the plus (+) sign next to Ports (COM & LPT).
  6. Double-click Communication port (COMx).
    The Communications port (COMx) window appears.

    NOTENOTE:The COMx represents either COM1 or COM2, depending on which port the printer is plugged into.

  7. Click the Port Settings tab.
  8. Compare and match the COM port settings on the self-test printout to the COM port setting in the retail application or system settings.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

ID do artigo: SLN125160

Data da última modificação: 10/24/2012 12:00 AM

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