Seagate Pharaoh Hard Drive Intermittently Fails Detection

Seagate Pharaoh Hard Drive Intermittently Fails Detection

Table of Contents:

  1. HDD Is Not Detected
  2. Update Hard Drive Firmware

This article contains information regarding detection issues with certain Seagate Pharaoh Hard Drives across several Dell computer platforms.

1. HDD Is Not Detected

Certain Seagate Pharaoh Hard Drives may experience intermittently detection failures during the POST process. The following symptoms may be observed depending on the affected system:

In some instances you may see "Alert! Hard Drive not found." and/or Diagnostic LEDs 1, 2 and 3 are lit with the power button lit up in blue

  • HDD may not be detected by the system BIOS
  • HDD may not be detected when resuming from Sleep/hibernate
  • HDD may not be detected during reboot in a WinPE install
NOTE: This issue is essentially platform independent - i.e. specific to the Seagate Hard Drive
The following Seagate Hard Drives may be afflicted with this issue:
Dell part number (visible externally) and capacity YVMKX 250GB
172HC 250GB
DF0V6 320GB
9CF26 500GB
Seagate part number (visible in BIOS or Device Manager) ST250DM000

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2. Update Hard Drive Firmware

This issue is due to outdated firmware on the Seagate Pharaoh Hard Drive and is NOT necessarily an indicator of a hardware failure. The permanent solution is to update the firmware on the Seagate Hard Drive.

To resolve this issue permanently, follow these steps:

  1. Confirm the Hard Drive is eligible for the firmware flash. The drive model can be verified in Device Manager or in the System Bios in drive details
  2. Locate a blank USB Flash drive (the flash utility will delete any data contained on the specified USB drive)
  3. Download the Seagate Firmware utility from the Dell Support site (Click the search box and search for ST250DM000 to find the most current firmware to download.)
  4. Boot to the USB drive and follow the utility instructions
Caution: This firmware utility will require a USB key. The utility is self-installing and will erase the USB drive and make it bootable.

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN289703

Last Date Modified: 09/19/2017 10:46 AM

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