How to Troubleshoot Video or Display Issues on a Dell Projector

How to Troubleshoot Video or Display Issues on a Dell Projector


This article provides information on troubleshooting various Projector issues including power, bulbs or quality issues

Table of Contents:

  1. The Projector Does Not Power On
  2. The Projector Locks Up or an Bulb Error is Reported
  3. The Projector has a Video (Quality) Problem

The Projector Does Not Power On

  1. Disconnect the projector power cable
  2. Press and hold the power button down for 15 seconds.
  3. Reconnect the projector power cable
  4. Press the power button look for any lights or fan noise, if none are found proceed to step 5.
  5. Plug the projector into a different known-good outlet.
  6. Try another power cord if available.
  7. If the projector still does not come on, Contact Dell Technical Support.

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The Projector Locks Up or an Bulb Error is Reported

  1. Disconnect the projector power cable.
  2. Check and reseat the bulb. For more information browse to the Dell Product Manual page, once you select you device, select the User's Guide.
    Note: You may be asked to provide the Service Tag of your Projector. To learn more about how to locate the Service Tag, refer to the Dell knowledge-base article Identify your Dell Monitor or Projector.
  3. Reconnect the projector power cable.
  4. Press the power button, if the projector still locks up:
  5. When the projector is less then 90 days old, Contact Dell Technical Support.
  6. When the projector or bulb is more then 90 days old: browse to Dell Projector Lamp and Accessories to purchase another bulb.

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The Projector has a Video (Quality) Problem

The first recommendation is always to Reset the Factory Default Settings on the Dell Projector. For more information browse to the Dell Product Manual page, once you select you device, select the User's Guide.

Note: You may be asked to provide the Service Tag of your Projector. To learn more about how to locate the Service Tag, refer to the Dell knowledge-base article Identify your Dell Monitor or Projector.

If this does not resolve the issues please determine the type of video problem on the projector from the issues listed below and follow the advice given:

The display appears dim:

Determine if the Startup Logo is projected properly-

If the logo appears corrupted:
  1. The issue follows the video source: Contact the manufacturer of the video source.
  2. The issue follows the projector or another video source was not available:
  3. When the projector is less then 90 days old, Contact Dell Technical Support.
  4. When the projector or bulb is more then 90 days old: browse to Dell Projector Lamp and Accessories to purchase another bulb.
If the logo appears fine:
Note: You may be asked to provide the Service Tag of your Projector. To learn more about how to locate the Service Tag, refer to the Dell knowledge-base article Identify your Dell Monitor or Projector.
  1. Adjust the brightness.
  2. Disconnect the projector power cable.
  3. Check and reseat the bulb. For more information browse to the Dell Product Manual page, once you select you device, select the User's Guide.
  4. Reconnect the projector power cable.
  5. Press the power button, when the logo sill appears corrupted:
  6. When the projector is less then 90 days old,Contact Dell Technical Support.
  7. When the projector or bulb is more then 90 days old: browse to Dell Projector Lamp and Accessories to purchase another bulb.
  8. Connect another computer or video source to the projector, if available.

There is a color-related problem with the display:

  1. Reset the Factory Default Settings on the Dell Projector. For more information browse to the Dell Product Manual page, once you select you device, select the User's Guide.
    Note: You may be asked to provide the Service Tag of your Projector. To learn more about how to locate the Service Tag, refer to the Dell knowledge-base article Identify your Dell Monitor or Projector.
  2. Reseat the projector video cable.
  3. Run the Test Pattern. For more information browse to the Dell Product Manual page, once you select you device, select the User's Guide.
  4. Confirm that the Cable is Less Than 50 Feet Long and is an Approved Cable Type.
  5. Determine if the Startup Logo is Projected Properly.
If the logo appears corrupted:
  1. Adjust the brightness.
  2. Disconnect the projector power cable.
  3. Check and reseat the bulb. For more information browse to the Dell Product Manual page, once you select you device, select the User's Guide.
    Note: You may be asked to provide the Service Tag of your Projector. To learn more about how to locate the Service Tag, refer to the Dell knowledge-base article Identify your Dell Monitor or Projector.
  4. Reconnect the projector power cable.
  5. Press the power button, when the logo sill appears corrupted:
  6. When the projector is less then 90 days old, Contact Dell Technical Support.
  7. When the projector or bulb is more then 90 days old: browse to Dell Projector Lamp and Accessories to purchase another bulb.

The display exhibits horizontal or vertical lines:

  1. Reseat the projector video cable.
  2. Reset the Factory Default Settings on the Dell Projector. For more information browse to the Dell Product Manual page, once you select you device, select the User's Guide.
    Note: You may be asked to provide the Service Tag of your Projector. To learn more about how to locate the Service Tag, refer to the Dell knowledge-base article Identify your Dell Monitor or Projector.
  3. Determine if the Startup Logo is Projected Properly.
If the logo appears corrupted:
  1. Adjust the brightness.
  2. Disconnect the projector power cable.
  3. Check and reseat the bulb.
  4. Reconnect the projector power cable.
  5. Press the power button, when the logo sill appears corrupted:
  6. When the projector is less then 90 days old, Contact Dell Technical Support.
  7. When the projector or bulb is more then 90 days old: browse to Dell Projector Lamp and Accessories to purchase another bulb.

The display appears distorted or blurry:

  1. Reseat the projector video cable.
  2. Adjust the Focus and Zoom on the Projector.
  3. Press the Re-sync Button on the Projector, if available. For more information browse to the Dell Product Manual page, once you select you device, select the User's Guide.
    Note: You may be asked to provide the Service Tag of your Projector. To learn more about how to locate the Service Tag, refer to the Dell knowledge-base article Identify your Dell Monitor or Projector.
  4. Verify that the Projector is Level.
  5. Verify the Distance From the Projector to the Display.
  6. Confirm that the Cable is Less Than 50 Feet Long and is an Approved Cable Type.
  7. Determine if the Startup Logo is Projected Properly.
If the logo appears corrupted:
  1. Adjust the brightness.
  2. Disconnect the projector power cable.
  3. Check and reseat the bulb. For more information browse to the Dell Product Manual page, once you select you device, select the User's Guide.
    Note: You may be asked to provide the Service Tag of your Projector. To learn more about how to locate the Service Tag, refer to the Dell knowledge-base article Identify your Dell Monitor or Projector.
  4. Reconnect the projector power cable.
  5. Press the power button, when the logo sill appears corrupted:
  6. When the projector is less then 90 days old, Contact Dell Technical Support.
  7. When the projector or bulb is more then 90 days old: browse to Dell Projector Lamp and Accessories to purchase another bulb.

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PROJECTOR Visit our Projector support page for more information and resources.



Article ID: SLN179153

Last Date Modified: 06/20/2018 02:49 AM


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