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Troubleshooting the Hard Drive on your Alienware System

Summary: If you suspect the Hard Drive on your Alienware system is failing, follow this article for a basic set of steps that will help you diagnose your issue.

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Article Content


Symptoms

SLN296607_en_US__1iC_aw_alienhead_mr_v1 Description   The following article explains the most common hard drive failures and the respective diagnostic tools to detect them

Supported Systems:

 
  All Alienware Systems            
 

Symptoms of a Failing Hard Drive

 

 

  • Slow boot times
  • Slow performance
  • Random lockups and BSOD, specially when copying or moving large files
  • Hard Drive not detected
  • Clicking or mechanical noises

 


Run a Hard Drive Diagnostic First

 

 

Important:

 

 

  • Click HERE to run an extended test
  • This test may take several hours depending on your hard drive size.

 


 

Other Hard Drive Troubleshooting

 

 

  1. Run the Pre-Boot Self Assessment (ePSA). Check our article about Resolve Hardware Issues With Built-in and Online Diagnostics (SupportAssist ePSA, ePSA or PSA Error Codes)
  2. If an error comes up try to reseat the hard drive on your system. For instructions on how to remove the hard drive on your system follow our article: Installing and Replacing Parts in your Alienware Computer
  3. Check you for firmware updates for your Hard Drive on our Drivers and Downloads page.
  4. Download and install the free trial of HD Tune
    1. Go to the Health tab

      This tab will display any errors comming from your hard drive

 

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Cause

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Resolution


 
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Article Properties


Affected Product

Alienware 15 R4, Alienware 17 R5, Alienware

Last Published Date

21 Feb 2021

Version

5

Article Type

Solution