Scan to Email Office 365 Error / Blank Sender Email Address on H815dw, H825dw, S2825, S2815dn, H625cdw Dell Laser Printers

Emails can be blocked by an email server if the sender address is blank when sending. On these models, you may see the sender address default to blank, regardless of the settings entered in the EWS (Embedded Web Server). This default is due to the User Account memory. Follow these steps to clear this error and reset your sender address.

How to reset your printer defaults and reenter your email address

Printer Operator Panel shown below.

Figure 1: Sender address defaults to blank [English-only]

1. Launch Printer EWS.
2. Select (1) Printer Settings > (2) Printer Maintenance > (3) Reset Defaults.
3. Select (4) Start for Reset Defaults User Account Section…. This will restart the printer.

Printer EWS from computer shown below.

Figure 2: EWS interface [English-only]

1. After the printer restarts, open the EWS and select E-Mail Server Settings. Scroll down to the Reply Address field and enter the desired email address.
2. Scroll down to the bottom of the page and Apply New Settings.
3. Select Scan to Email option in OP Panel.
4. The Sender: field should show the default "From" email address. This should be what is seen when the recipient receives the email. If the user touches the sender field, it can be changed.

This will resolve the scan to email issue temporarily to but make sure this is a permanent fix perform the subsequent steps.

Lock / Disable email sender field from being changed

1. Launch Printer EWS.
2. Select (1) Printer Settings > (2) Printer Settings > (3) Secure Settings.
3. Scroll down and uncheck the box (4) Edit E-mail From Fields.
4. Apply New Settings. This will LOCK the Sender: (From:) field.

Printer EWS from computer shown below.

Figure 3: Locking email sender field from EWS [English-only]

1. Go to Printer Op panel and select Scan to Email.
2. Tap on the Sender Email address. Note that it cannot be edited.

More information can be found in the User's Guide for your printer model.

If these steps do not correct the problem, please contact Dell Technical Support.

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