How Do I Fix or Prevent Burn-In on My Dell™ Plasma TV? - Training Information - 275627

How Do I Fix or Prevent Burn-In on My Dell™ Plasma TV? - Training Information - 275627

Images that May Lead to Image Burn-In on Dell Plasma TV Units

To help avoid image burn-in, it is best to avoid leaving stationary images on your TV for extended periods of time.
Examples of stationary images that may lead to burn-in include:

  • TV menus

  • Black bars such as those used in 4:3 or Widescreen mode

  • TV channel logos

  • Stock market or news tickers

  • Time display

  • Shopping channel pricing display

  • Static computer images

  • Static video game images

  • Closed captioning backgrounds

Reversing Image Retention on the Dell Plasma TV by Using the Conditioning Option

Prior to using the Plasma Conditioning feature included with your Dell plasma TV, it is important to consider the following:
  • This article is intended to assist customers attempting to correct image retention on their Dell plasma TV.
    The Dell Warranty for your plasma TV does not cover image retention or image "burn-in" issues.
  • Severe cases of image retention are known as "burn-in". The Plasma Conditioning feature does not remove "burn-in."
  • Use Plasma Conditioning only when you experience a problem with image retention. Overuse may degrade the TV brightness.
  • Using the Plasma Conditioning feature may take several hours to complete.

To use the Plasma Conditioning feature, perform the following steps:

  1. Press the power button to power-on your Dell plasma TV.

  2. Using the Dell plasma TV remote control, press the Menu button to enter the OSD Menu.

  3. On the OSD Menu, press the arrow buttons in the center of the remote control to highlight the Setup icon.

  4. Press the Enter button to select the Setup option. The Setup menu appears.

  5. Using the arrow buttons on the remote control, highlight the Plasma Conditioning option.

  6. Press the Enter button. The Plasma Conditioning process begins.

Attempt to change the darkness on the borders from within the source device menu

To reduce the possiblity of image retention, or burn-in, from the black borders on the left and right side of the TV, try adjusting the border darkness. Source devices such as cable boxes may have this option. Refer to the manufacturer of the source device for instructions.

NOTE: For more information on possible source devices, refer to the Dell Knowledge Base Article: "What source devices can I connect to my Dell TV and what ports do I use to connect them to" Article ID: 292355.

Additional Information About Dell LCD TVs

Support Options
For more troubleshooting assistance, click one of the support options below.

Dell Community Forum - TV & Home Theater

Get answers from Dell customers helping each other.
E-mail Dell
Communicate by e-mail with a Dell Representative.


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN79209

Last Date Modified: 04/05/2016 03:28 PM

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