Knowledge Base

PowerEdge Memory errors in iDRAC, OpenManage Server administrator and LCD display


This article lists the Memory Errors that can appear in the iDRAC and OpenManage. For each error is proposed an explanation and if possible a solution to resolve.

Memory errors can show in a number of ways on your system, and might vary depending on the age of your system (system generation). There might also be slight variations based on your system firmware levels. The error messages can appear in one or more of BIOS message on post, iDRAC logs, OpenManage System Administrator (OMSA) logs, System LCD display or in the Operating system.


Many of these errors can also be prevented by ensuring your firmware levels are up to date.

Note: If the system is new, or have been recently moved, some components, including the memory could have become incorrectly seated due to the vibrations, and all memory modules and other components should be reseated (taken out, and put back in) before continuing troubleshooting.



For other errors, see the separate documents for Memory errors on post.

For some systems without an LCD panel, there will be status lights available, check PowerEdge system LED Status light indicator




Jump straight to the messages for your system:



Note: This article explains how to determine the generation of my Server PowerEdge?

12G, 13G and 14G PowerEdge memory errors


LCD Error Code
Error Message
Details
Action to resolve
MEM0000 Persistent correctable memory errors detected on a memory device at location(s) . This is an early indicator of a possible future uncorrectable error. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
MEM0001 Multi-bit memory errors detected on a memory device at location(s) . The memory module has encountered an uncorrectable error. System performance may be degraded. The operating system and/or applications may fail as a result. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
MEM0007 Unsupported memory configuration; check memory device at location . The memory may not be seated correctly, be misconfigured, or it may have failed. Memory size is reduced. Check the memory configuration. Reseat the memory modules. If the issue persists, Contact Support as a memory replacement might be needed
MEM0701 Correctable memory error rate exceeded for . The memory may not be operational. This is an early indicator of a possible future uncorrectable error. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
MEM0702 Correctable memory error rate exceeded for . The memory may not be operational. This is an early indicator of a possible future uncorrectable error. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
MEM1205 Memory mirror redundancy is lost. Check memory device at location(s) . The memory may not be seated correctly, be misconfigured, or it may have failed. Check the memory configuration. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
MEM1208 Memory spare redundancy is lost. Check memory device at location . Memory sparing is no longer available. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
MEM8000 Correctable memory error logging disabled for a memory device at location . Errors are being corrected but no longer logged. Review system logs for memory exceptions. Reinstall memory at location .

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11G PowerEdge memory errors

LCD Error Code
Error Message
Details
Action to resolve
E2010 Memory not detected. Inspect DIMMs. Install memory or reseat memory modules. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
E2011 Memory configuration failure. Check DIMMs. Memory detected, but is not configurable. Error detected during memory configuration. Check the memory configuration. Reseat the memory modules. If the issue persists, Contact Support as a memory replacement might be needed
E2012 Memory configured but unusable. Check DIMMs Memory configured, but is unusable. Check the memory configuration. Reseat the memory modules. If the issue persists, Contact Support as a memory replacement might be needed
E2013 BIOS unable to shadow memory. Check DIMMs. The system BIOS failed to copy its flash image into memory. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
E2110 Multibit Error on Card x DIMM ##. Reseat DIMM One of the DIMMs in the set implicated by "## & ##" has had a MBE. If no memory riser is present the Crd x string is left out of the message. x is the memory riser, A-Z. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
E2111 SBE log disabled on Card x DIMM ##. Reseat DIMM BIOS has disabled memory SBE logging and will not log anymore SBEs until the system is rebooted. ## represents the DIMM implicated by BIOS. If no memory riser is present the Crd x string is left out of the message. x is the memory riser, A-Z. Review system logs for memory exceptions. Reinstall memory at location .
E2112 Memory spared on Card x DIMM ##. Power cycle AC BIOS has spared the memory because it has determined the memory had too many errors. ## represents DIMM implicated by BIOS. If no memory riser is present the "Crd x" string is left out of the message. "x" is the memory riser, A-Z. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
E2113 Mem mirror OFF on Card x DIMM ## & ##. Power cycle AC BIOS has disabled memory mirroring because it has determined one half of the mirror has had too many errors. ## & ## represents DIMM pair implicated by BIOS. If no memory riser is present the "Crd x" string is left out of the message. "x" is the memory riser, A-Z. Check the memory configuration. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
E2118 Unrecoverable Memory CRC error. Power cycle AC Northbound FBD CRC error on non-redundant retry. One of the connections in the FBD link on the Northbound (towards the MCH) side is "broken". This is determined by the MCH when two CRC errors have been detected twice in a row. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
E2119 Unrecoverable Memory CRC error. Power cycle AC FBD alert on non-redundant retry. One of the connections in the FBD link on the Southbound (toward the AMBs on the FB DIMMs) side is "broken." This is determined by the MCH when two CRC errors have been detected twice in a row. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed

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10G PowerEdge memory errors

LCD Error Code
Error Message
Details
Action to resolve
E2110 MBE Card # DIMM ##&## One of the DIMMs in the set implicated has had an MBE on the DDR bus. If no card is present the .Card #. string is left out of the message. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
E2111 SBE Log Card # DIMM ## BIOS has disabled SBE logging will not log anymore SBEs until the system is rebooted. # represents DIMM implicated by BIOS. If no card is present the .Card #. string is left out of the message. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
E2112 Mem Spare Card # DIMM ##&## BIOS has spared the memory because it has determined the memory had too many errors. ## & ## represents DIMM pair implicated by BIOS. If no card is present the .Card #. string is left out of the message. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
E2113 Mem Mirror Card # DIMM ##&## BIOS has disabled memory mirroring because it has determined one half of the mirror has had too many errors. ## & ## represents DIMM pair implicated by BIOS. If no card is present the .Card #. string is left out of the message. Check the memory configuration. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
E2117 Mem Hot Plug BIOS Memory Hot Remove Fail Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
E2118 Mem CRC Northbound FBD CRC error on non-redundant retry. One of the connections in the FBD link on the Northbound (towards the MCH) side is "broken." This is determined by the MCH when two CRC errors have been detected twice in a row. Review system logs for memory exceptions. Reseat all memory modules
E2119 Mem Alert FBD alert on non-redundant retry. One of the connections in the FBD link on the Southbound (towards the AMBs on the FB DIMMs) side is "broken." This is determined by the MCH when two CRC errors have been detected twice in a row. Review system logs for memory exceptions. Reseat all memory modules

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9G PowerEdge memory errors

LCD Error Code
Error Message
Details
Action to resolve
E2110 MBECrdx DIMM ## & ## One of the DIMMM's in the set implicated by "## & ##" has had a multi-bit error (MBE).If no memory riser is present the "Crdx" string is left out of the message."x" is the memory riser, A-Z. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
E2111 SBE Log DisableCrdx DIMM ## BIOS has disabled memory single-bit error (SBE) logging and will not log anymore SBEE's until the system is rebooted.## represents DIMM implicated by BIOS .If no memory riser is present the "Crd x" string is left out of the message."x" is the memory riser, A-Z. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
E2112 MemSpareCrdx DIMM ## BIOS has spared the memory because it has determined the memory had too many errors.## represents DIMM implicated by BIOS. If no memory riser is present the "Crdx" string is left out of the message."x" is the memory riser, A-Z. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists,Contact Support as a memory replacement might be needed
E2113 Mem Mirror Crd x DIMM ## & ## BIOS has disabled memory mirroring because it has determined one half of the mirror has had too many errors. ## & ## represents DIMM pair implicated by BIOS. If no memory riser is present the "Crdx" string is left out of the message."x" is the memory riser, A-Z. Check the memory configuration. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
E2117 MemHot Plug Memory hot-plug operation has failed. Reseat the memory modules. If error remains, swap test the memory module by swapping the module with another identical module in the system, see if the error follows the module or not. If the issue persists, Contact Support as a memory replacement might be needed
E2118 Fatal NBMemCRC Northbound FBD CRC error on non-redundant entry. One of the connections in the FBD link on the Northbound (towards the MCH) side is "broken".This is determined by the MCH when two CRC errors have been detected twice in a row. Review system logs for memory exceptions. Reseat all memory modules
E2119 Fatal SBMemCRC FBD alert on non-redundant entry. One of the connections in the FBD link on the Southbound (towards the AMB'son the FBDIMM's) side is "broken".This is determined by the MCH when two CRC errors have been detected twice in a row. Review system logs for memory exceptions. Reseat all memory modules

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Article ID: SLN292634

Last Date Modified: 05/31/2018 07:35 AM


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